Hey there! Ready to get your Commslayer helpdesk up and running? Let's break it down into simple steps.
Table of contents:
1. Install the app in Shopify Appstore
First things first:
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Head over to the Shopify App Store: https://apps.shopify.com/commslayer
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Click that install button
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Create your account and sign in
Boom! You're in.
2. Moving from your old platform
If you're switching from Gorgias/Re:amaze/Zendesk/Help Scout, we've got your back: Migration to-do & checklist
3. Set up your Email
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If you use Google Workspace for your support inbox, follow these instructions.
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If you want to set up Gmail Alias, follow this article.
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If you use any other provider, check our article for DNS setup.
Connect Gmail
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Navigate to Settings → Inboxes
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Select Email and then Gmail
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Go through the Gmail authentication flow.
Congrats, your email inbox is now set up! We'll grab your last 3 months of emails. Sync will take 10-30 minutes.
Pro tip: Send yourself a test email to make sure it's working!
4. Connect Instagram DM's & Meta Messenger
Want to handle FB/IG dm's and post comments? Here's how:
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Head to Settings → Inboxes → Meta
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Authenticate with Meta and approve all the scopes Commslayer asks for.
Note: Ensure your Instagram is linked to your Meta Business Manager.
5. Make Your Messages Look Good
Let's set up your message signature:
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Go to Profile settings → Personal message signature
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Add your profile picture (not required)
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Customize your signature
6. Quick Responses at Your Fingertips
Save time with response templates:
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Find Settings → Canned responses
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Set up templates for common questions
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Use them by typing "/" in a conversation
Cool trick: Add personalized info like order numbers or tracking URLs using "{{" in your templates.
And that's it!
Also check the Migration to-do & checklist for more tips
You're all set to rock your customer service with Commslayer. Questions? Ping us at karri@commslayer.com