DNS setup for connecting email

This guide will walk you through the process of setting up your DNS records and email forwarding to connect your existing support inbox to Commslayer.

Follow this guide if you are trying to connect a non-Google Workspace inbox, Gmail Alias, or Outlook. If you use Google Workspace, select the "Gmail" option and follow this other guide.

Step 1: Add your Email inbox

1. Log in to your Commslayer account.

2. Navigate to the "Settings" section in the main menu.

3. Under Settings, find and click on "Inboxes" and on "Add inbox". Select "Email" and "Standard setup".

4. Select your shop from the dropdown

5. Provide your support email address.

6. Give your inbox a name (e.g., "Support email").

7. Click "Create Inbox".

   

Step 2: Add DNS Records

You need to add two types of DNS records to your domain:

1. DKIM (DomainKeys Identified Mail) Record:

   • Type: TXT

   • Hostname: The provided hostname (e.g., "20240418064219pm._domainkey")

   • Value: The provided long string

2. Return-Path Record:

   • Type: CNAME

   • Hostname: The provided hostname (e.g., "pm-bounces")

   • Value: The provided value (e.g., "pm.mtasv.net")

To add these records:

1. Log in to your domain registrar or DNS provider's website.

2. Navigate to the DNS management section.

3. Add the DKIM record as a TXT record.

4. Add the Return-Path record as a CNAME record.

5. Save your changes.

Step 3: Verify DNS Records

1. After adding the DNS records, return to the Commslayer interface.

2. Click the "Verify" button.

3. Commslayer will check if the DNS records have been set up correctly.

Note: DNS changes can take up to 48 hours to fully propagate but usually take only 1-2 minutes. If verification fails initially, wait and try again later.

Step 4: Set Up Email Forwarding

• Setting up Outlook or Microsoft 365 account? View Microsoft 365 forwarding instructions

• Setting up GMail alias? Please ignore the rest of this article and follow this guide: How to setup Gmail alias

This step is crucial for ensuring that all your support emails reach Commslayer:

1. Log in to your current email provider's settings.

2. Locate the email forwarding or rules section.

3. Set up a forwarding rule to send all incoming emails to the Commslayer-provided email address.

4. Save your changes and test the forwarding to ensure it's working correctly.

Note: The exact steps for setting up email forwarding may vary depending on your email provider. If you need assistance, consult your email provider's documentation or support.

Note: If you are setting up forwarding from a Microsoft email (Outlook/MS365), follow this: Microsoft 365 forwarding instructions

Final step

Once all steps are completed, including email forwarding, you'll see a "Voila!" message in Commslayer, indicating that your setup is complete.

Now it's time to send a test message to your inbox!