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DNS setup for connecting email

By Karri Koivuniemi • Last updated on Nov 05, 2024

This guide will walk you through the process of setting up your DNS records and email forwarding to connect your existing support inbox to Commslayer.

Follow this guide if you are trying to connect a non-Google Workspace inbox, Gmail Alias, or Outlook.

Step 1: Access Inboxes Settings

  1. Log in to your Commslayer account.

  2. Navigate to the "Settings" section in the main menu.

  3. Under Settings, find and click on "Inboxes".

Step 2: Choose Your Email Provider

Select your email provider:

  1. If you use Google Workspace, select the "Gmail" option and follow this guide.

  2. For all other email providers, select "Other providers".

Step 3: Create Inbox

  1. Select your shop from the dropdown

  2. Provide your support email address. This must be a paid email address.

  3. Give your inbox a name (e.g., "Support email").

  4. Click "Create Inbox".

Step 4: Email Confirmation

  1. On the "Authenticate your address" screen, click "Select" under the "Advanced" option.

  2. You'll be presented with DNS records that need to be added to your domain.

  3. Commslayer will send a confirmation email to your support email address.

  4. Check your email for a message from "Postmark Support".

  5. Confirm the email as instructed.

Step 5: Add DNS Records

You need to add two types of DNS records to your domain:

  1. DKIM (DomainKeys Identified Mail) Record:

    • Type: TXT

    • Hostname: The provided hostname (e.g., "20240418064219pm._domainkey")

    • Value: The provided long string

  2. Return-Path Record:

    • Type: CNAME

    • Hostname: The provided hostname (e.g., "pm-bounces")

    • Value: The provided value (e.g., "pm.mtasv.net")

To add these records:

  1. Log in to your domain registrar or DNS provider's website.

  2. Navigate to the DNS management section.

  3. Add the DKIM record as a TXT record.

  4. Add the Return-Path record as a CNAME record.

  5. Save your changes.

Step 6: Verify DNS Records

  1. After adding the DNS records, return to the Commslayer interface.

  2. Click the "Verify" button.

  3. Commslayer will check if the DNS records have been set up correctly.

Note: DNS changes can take up to 48 hours to fully propagate but usually take only 1-2 minutes. If verification fails initially, wait and try again later.

Step 7: Set Up Email Forwarding

NOTE: If you are setting up a Gmail Alias, please ignore the rest of this article and [follow this guide](If you want to setup Gmail Alias, follow this article.).

This step is crucial for ensuring that all your support emails reach Commslayer:

  1. Log in to your current email provider's settings.

  2. Locate the email forwarding or rules section.

  3. Set up a forwarding rule to send all incoming emails to the Commslayer-provided email address.

  4. Save your changes and test the forwarding to ensure it's working correctly.

Note: The exact steps for setting up email forwarding may vary depending on your email provider. If you need assistance, consult your email provider's documentation or support.

Final Step

Once all steps are completed, including email forwarding, you'll see a "Voila!" message in Commslayer, indicating that your setup is complete.

If you encounter any issues during this process or have any questions, please don't hesitate to contact our support team at karri@commslayer.com. We're here to help ensure your Commslayer setup is successful.