Home Orders & Shipping My order is missing an item, what should I do?

My order is missing an item, what should I do?

Last updated on Sep 24, 2025

If you’re missing an item from your order, please notify us as soon as the order is delivered - support@earthsecret.com. To help us resolve the issue quickly, we ask that you:

  1. Provide a photo of the item(s) you received along with the packing slip for reference.

  2. Check your confirmation email to verify that the missing item is listed there.

Our team is happy to help, and our goal is to get things sorted out for you as quickly as possible.