Exchange Policy

You can exchange eligible items within 30 days of the delivery date. The delivery day is the day you receive your order. To start an exchange, email our Concierge Team at concierge@diamo.co with your order number, name, email address, delivery address associated with this order and our team will guide you with next steps.

All catalog products can be exchanged, provided they meet the conditions below:

• The item is unworn, unaltered, and in its original condition.
• The original tags are attached and undamaged.
• The item is returned in its original packaging, with all collateral materials and certificates.
• The item is packed securely for return shipping.

Products that arrive without their original tags, or with visibly damaged tags, are not eligible for exchange. Items damaged in transit because of inadequate packaging are also not eligible.

Custom-made, personalized/engraved, and specially commissioned orders are not eligible for exchange.

What We Offer#

We offer exchanges for any catalog items. You can exchange any catalog product with same product as a different variant or with another catalog product. Each order is limited to one exchange. Once an exchange is completed, the exchange option for that order has been used.

The cost of exchanged product is decided by difference in value of said products.

Resizing and Adjustments#

First resizing request is free except the shipping cost. Additional resizing requests carry a $75 service fee on top of shipping cost (refer to Shipping section below). These requests are subject to Diamo's assessment and approval.

Upgrades or Downgrades#

Exchanging any product with a higher value product is considered an Upgrade. Exchanging any product with a lower value product is considered an Downgrade.

You may upgrade your purchase by paying the applicable price difference. Discounts and promotional offers cannot be applied to the additional value.

When downgrading, we reimburse the price difference only with store credits which can later be used as a gift card or coupon code.

Shipping#

You are responsible for the cost of shipping the original item back to us. Diamo covers the cost of shipping your replacement piece to you.

If your replacement is made to order, we will begin production only after we receive the returned item.

Gift Cards#

Gift cards issued as part of an exchange cannot be combined with other promotions or offers.