Returns and Refunds Policy

We want you to love your ring. If it's not quite right, we've got you covered.

Return Window#

You have 14 days to start a return, counted from the day you receive your order. To start a return, email us at concierge@diamo.co with your order number, name, email address, delivery address associated with this order and our team will guide you through the next steps.

Return Eligibility#

Catalog Products#

All catalog products can be returned, provided they meet the conditions below.

• The item is unworn, unaltered, and in its original condition.
• The original tags are attached and undamaged.
• The item is returned in its original packaging, with all collateral materials and certificates.
• The item is packed securely for return shipping.

Returns that arrive without their original tags, or with visibly damaged tags, are not eligible for a refund. Items damaged in transit because of inadequate packaging are also not eligible.

Custom-made or Personalized Products#

Custom-made, personalized/engraved, and specially commissioned orders cannot be returned or refunded, except in the case of a manufacturing defect.

If you believe your order has a manufacturing defect, contact us and we will review it. Diamo may inspect the item to determine whether the issue is a manufacturing defect. Diamo's determination is final.

Refunds#

The terms below apply to every approved refund.

Refund Method#

Approved refunds can be issued to your original payment method or as store credit. Please tell us which you prefer when you start your return.

What Is Not Refunded#

Credit Card processing charges are not refunded. This varies by type of card.

Order Cancellations#

You can cancel an order before it ships and receive a full refund. Orders cancelled after shipping are subject to a 5% cancellation fee.

Return Policy Abuse#

We monitor returns for misuse. We reserve the right to decline a return if, at our discretion, we determine that this policy has been abused.

Shipping Fees#

You are responsible for the cost of shipping your return back to us. Please send returns to our Irvine, California location. We will share the full return address when you start your return.

You can estimate your shipping cost with this shipping rate calculator.

Refund Processing#

Once we receive and inspect your return, we will confirm whether it is approved. Approved refunds are issued as you chose, to your original payment method or as store credit, less the deductions described under Refunds. For card refunds, it may take 2 to 10 business days for the refund to appear in your account, depending on your card provider.