Returns

What Is Your Policy on Returns and Exchanges?

https://camohq.com/policies/refund-policy

What If I Ordered the Wrong Size?

At CAMO HQ, we want you to love the fit of every item you order. While we do our best to provide accurate sizing charts for each product, we understand that sizing can sometimes be tricky, especially with made-to-order gear. 📏 Before You Order: Please Measure Carefully Because our products are printed and sewn on demand, we do not carry inventory or offer traditional exchanges. ✅ Always check the size chart on each product page ✅ Compare measurements to a similar item you already own ✅ When in doubt, reach out—we’re happy to help before you buy! 🚫 We Do Not Accept Returns or Exchanges for Sizing Issues As a made-to-order company, all items are custom printed just for you. That means we cannot resell or restock returned items and do not accept returns based on sizing errors. 🎁 However, We Want to Make It Right If you ordered the wrong size, we offer a one-time 50% off digital gift card as a goodwill solution. 💡 Here’s how it works: - Contact us at support@camohq.com - Let us know which item didn’t fit - We’ll send you a 50% off CAMO HQ gift card you can use to re-order the correct size. This allows us to help you get the right fit without wasting product or materials, and it supports our mission of responsible, sustainable production. 💬 Need Help with Sizing or Reordering? We’re here for you. Text us at 1-801-214-8354 or email support@camohq.com if you have any sizing questions, need help placing a new order, or would like assistance using your gift card. Thank you for choosing CAMO HQ, where quality, service, and field-ready performance are always top priority.

I Received the Wrong Size – What Should I Do?

If you believe you received the wrong size, we’re here to help! To verify the issue and determine if you’re eligible for a free replacement, we follow the standard verification process required by our production partners. 📸 Clear photos of the garment with measurements are required, as per our fulfillment guidelines. 📏 How to Measure and Submit Sizing Verification: ✅ Step 1: Lay the garment flat Place it on a flat, hard surface such as a table or clean floor. Smooth out wrinkles, but do not stretch the fabric. ✅ Step 2: Measure the garment Use a soft measuring tape and take the following key measurements: - Chest Width: Measure straight across the front, from armpit to armpit, about 1 inch below the sleeve seam. - Body Length: Measure from the top of the shoulder (near the collar) straight down to the bottom hem. - Sleeve Length (if applicable): From the top shoulder seam down to the sleeve cuff. ✅ Step 3: Take full-view photos - Use natural lighting (avoid dark or blurry images) - Capture the entire garment and visible tape measure in a top-down angle - Photos must be high-resolution, clear, and unedited 📧 Submit your verification to: support@camohq.com Please include: - Your order number - A brief description of the issue - Full-view photos of the measurements 🔍 What happens next? We will compare your submitted measurements to our official size chart: - If there is a variance greater than 1 inch, you will be eligible for a free replacement, shipped at no cost to you - You may keep the original item ⚠️ If the measurements fall within the expected size tolerance, a replacement may not be issued. Thank you for your attention to detail—it helps us maintain high standards and ensure you receive the right fit every time! If you have any questions, we’re happy to assist.

Why CAMO HQ Items May Not Match Other Brands

CAMO HQ offers one of the most diverse collections of camouflage patterns available anywhere. Every design is carefully chosen or recreated based on historical references, field-use inspiration, or original artistic direction. That said, we understand how important consistency is—and you may notice differences when comparing our products to other items you already own. 🎨 Why Color and Scale May Differ If your item does not color match or appears scaled differently than another piece of camo gear you have, please know this is normal. Here’s why: - Different manufacturers use different fabrics, inks, and printing methods - Dye lots and print settings vary, even between runs from the same supplier - Our apparel is printed using modern all-over print (AOP) sublimation, which can result in lighter tones and softer contrast than screen-printed or dyed military fabrics. - Pattern scaling may be adjusted to suit the product type (e.g., hoodies vs. caps vs. tees) to ensure best appearance and alignment. 🔍 Even original military camo patterns often varied in shade, tone, and layout across production runs and countries of origin. 🚫 Returns Not Accepted for Color/Scale Differences Because all CAMO HQ products are made to order, we do not accept returns for: - Differences in color tone, saturation, or brightness - Variations in pattern scale or layout - Mismatches with gear purchased from another source or manufacturer ✅ What You Can Expect from CAMO HQ - High-resolution patterns recreated with historical care and digital precision - Professionally made apparel using print-on-demand technology - Detailed product descriptions to help you understand material, fit, and appearance - A commitment to transparency—we state when items are printed using sublimation and when mockups may appear slightly darker or more saturated than final products 💬 Still Have Questions? We’re here to help clarify any concerns. If you’d like to ask about a specific item or share reference photos of what you’re comparing, email us at support@camohq.com or text us at 1-801-214-8354. Thank you for supporting a veteran-owned business and for helping us continue to provide unique, historically inspired camouflage for customers worldwide.