If you believe you received the wrong size, we’re here to help! To verify the issue and determine if you’re eligible for a free replacement, we follow the standard verification process required by our production partners.
📸 Clear photos of the garment with measurements are required, as per our fulfillment guidelines.
📏 How to Measure and Submit Sizing Verification:
✅ Step 1: Lay the garment flat
Place it on a flat, hard surface such as a table or clean floor. Smooth out wrinkles, but do not stretch the fabric.
✅ Step 2: Measure the garment
Use a soft measuring tape and take the following key measurements:
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Chest Width: Measure straight across the front, from armpit to armpit, about 1 inch below the sleeve seam.
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Body Length: Measure from the top of the shoulder (near the collar) straight down to the bottom hem.
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Sleeve Length (if applicable): From the top shoulder seam down to the sleeve cuff.
✅ Step 3: Take full-view photos
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Use natural lighting (avoid dark or blurry images)
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Capture the entire garment and visible tape measure in a top-down angle
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Photos must be high-resolution, clear, and unedited
📧 Submit your verification to:
Please include:
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Your order number
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A brief description of the issue
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Full-view photos of the measurements
🔍 What happens next?
We will compare your submitted measurements to our official size chart:
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If there is a variance greater than 1 inch, you will be eligible for a free replacement, shipped at no cost to you
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You may keep the original item
⚠️ If the measurements fall within the expected size tolerance, a replacement may not be issued.
Thank you for your attention to detail—it helps us maintain high standards and ensure you receive the right fit every time! If you have any questions, we’re happy to assist.