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Payment methods

We accept PayPal, Apple Pay, Google Pay, Amazon Pay, Venmo, and all major credit cards. All payments paid by e-Check through PayPal must cleared in order for your order to be fulfilled. Payment Installments We offer Shop Now, Pay Later option with the following partners: Shop Pay, Afterpay, and Sezzle. For more information, please visit here for Sezzle and here for Afterpay.

Last updated on Apr 29, 2025

Confirmation

An order confirmation email is automatically sent when an order is placed After confirming that your Order Confirmation email did not end up in your spam/junk folder, please contact us at help@bumsandroses.com so that can assist you.

Last updated on Apr 29, 2025

Tracking

Once your order has been shipped, we will send you a Shipping Confirmation email along with a tracking number. Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. After confirming that your Shipping Confirmation email did not end up in your spam/junk folder, please contact us at help@bumsandroses.com so that can assist you.

Last updated on Apr 29, 2025

How do I cancel my order?

Please contact our customer service team immediately at help@bumsandroses.com. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Last updated on Apr 29, 2025

My package is lost or damaged

Package Protection You can protect your package for a small fee with Package Protection at checkout. This protection covers lost, stolen, or damages in transit. It does not cover theft or damages after the tracking shows successfully delivered. Lost Packages We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit & you bought Protection, please contact our customer support team at help@bumsandroses.com with your order number and any relevant details. If you do not have Package Protection and your status shows as Delivered, please contact the carrier for more information. Damaged Packages We understand the disappointment of receiving a damaged package. In such instance, please contact our customer support team at help@bumsandroses.com with order details & photos of the damaged package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Last updated on Apr 29, 2025

My order is incorrect

If you receive the incorrect order or item, please notify us immediately! You must contact us within 7 days of receipt to qualify for replacement. Please email help@bumsandroses.com with your order number and photos of what was received and we will assist in resolving this.

Last updated on Apr 29, 2025

Received damaged or defective items

If you receive damaged or defective items, please notify us immediately! You must contact us within 30 days of receipt to qualify for replacement. Please email help@bumsandroses.com with your order number and photos of what was received and we will assist in resolving this. The damaged or defective item must be returned to Bums & Roses before a replacement or refund will be processed.

Last updated on Apr 29, 2025

Return to sender

If your packaged was refused or sent back due to an insufficient address or undeliverability, you will be subject to a $10 shipping & handling charge in order to have your order re-sent. Please triple check all information at checkout to ensure we have the right information to process your order.

Last updated on Apr 29, 2025