Returns must be initiated within 30 of receiving your order. Items must be unused, tags attached, and in the original packaging. We offer FREE returns for all eligible domestic orders.
Return by mail
Visit the portal below to initiate the process with your Order Numbers & Shipping Zip Code. Print the shipping label OR show the QR code if available, and drop it off at the carrier.
Return Portal: https://bumsandroses.loopreturns.com
For further assistance, please reach out to our customer support team at help@bumsandroses.com.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. The process takes 7-10 business days. If the return is approved, a refund will be processed to the original payment method.
Non-Returnable items
Sale items are not eligible for return. In addition, certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.