Returns & Exchanges

Do you offer refunds or exchanges?

Yes, we offer FREE domestic refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Final Sale items and are not eligible for returns or exchanges. Returns are processed within 7-10 business days from arrival to our Bums & Roses Warehouse. Refunds will be processed to the original payment method. Click here to start a Return or Exchange: https://bumsandroses.loopreturns.com/ For additional assistance, please contact our customer support at help@bumsandroses.com. *International Orders: the customer is responsible for return / exchange fees.

How do I make a return?

Returns must be initiated within 30 of receiving your order. Items must be unused, tags attached, and in the original packaging. We offer FREE returns for all eligible domestic orders. Return by mail Visit the portal below to initiate the process with your Order Numbers & Shipping Zip Code. Print the shipping label OR show the QR code if available, and drop it off at the carrier. Return Portal: https://bumsandroses.loopreturns.com For further assistance, please reach out to our customer support team at help@bumsandroses.com. Refund process Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. The process takes 7-10 business days. If the return is approved, a refund will be processed to the original payment method. Non-Returnable items Sale items are not eligible for return. In addition, certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

How do I make an exchange?

Exchanges are not guaranteed until the original item is returned & processed. Items may sell out before your exchange is received. To guarantee your item, place a new order for that item and return the original! To be eligible for a refund or exchange, items must be returned in their original condition, with all tags & packaging intact, and within 30 days of purchase. Please note that all Sale items are Final Sale and are not eligible to be returned. Click here to start an Exchange: https://bumsandroses.loopreturns.com/ Exchanges must be received by our Warehouse within 2 weeks of receiving the return label. We will then process the Exchange within 7-10 business days.