How do I place an order? 🛒

Here are the basic steps you need to follow to order from our website:

Step 1 : Select Products

Visit our online store. Browse through our children’s headphones and select the design(s) you prefer, and the quantity you want to buy. The more you buy, the more you save! Click here to order.

Step 2: Add to Cart

Once you have found your desired product, click “Add to Cart”. A drawer cart will popup and you'll see your chosen products. You can continue shopping or go directly to the checkout afterwards if you are done.

Step 3: Proceed to Checkout

In your cart, verify that the items and quantities are correct. You can adjust quantities or remove items if necessary. Then click on the big orange button “Proceed to Checkout”.

The checkout is in 3 steps :

1. Enter your shipping address and contact information.

2. Choose your shipping method.

3. Enter payment informations.

We accept both credit cards and PayPal. Please choose the payment method you are most comfortable with. This is also where you can input your billing address if it is different from your shipping address.

Step 4: Order Confirmation

After placing your order, you will receive an email confirmation with your order details and a tracking number once your order is shipped.

Please double check your shipping address for mistakes. If there is one, please contact us immediately at support@mybandou.com and we'll fix that for you.

Troubleshoot

If you encounter any issues during these steps, try refreshing the page and attempting the process again. This article will show you exactly how to hard refresh a page on any device. If you are on mobile, you can use this one.

Windows Desktop

1. Hold down Ctrl and click the Reload button.

2. Or Hold down Ctrl and press F5.

Mac Desktop

1. Hold down Shift and click the Reload button.

2. Or Hold down Command, Shift and click the ‘R’ key.

If the problem persists, please contact us at Support@mybandou.com, and we will assist you as fast as we can.