Return & Refund Policy
Return & Refund Policy
Our policy at a glance
- Defective products: we replace them at no charge, usually without requiring you to return the original.
- Non-defective products: we don't accept returns for items that have been opened or used.
- Full policy page: zappycards.com/pages/refund-policy
My card is defective — what do I do?
If your card doesn't work after you've followed the setup guide and our troubleshooting steps, the NFC chip may be
defective.
1. Contact support with your order number and a brief description of what's happening
2. If possible, include a short video showing the card being tapped and not responding
3. We'll send a replacement once we confirm. No need to return the original — you can keep or discard it.
My order arrived damaged (cracked stand, broken legs)
Our stands are made from acrylic, which is durable but can crack under heavy pressure during shipping. If yours arrived
damaged:
1. Contact support with your order number
2. If you can, send a photo of the damaged item(s) and the packaging label — it helps us with carrier claims
3. We'll send a replacement right away. No return needed.
I changed my mind — can I return for a refund?
If the cards haven't been used and you've changed your mind, we unfortunately can't accept returns. Our return policy
only covers defective products: zappycards.com/pages/refund-policy
Before giving up, please reach out anyway. Most "I don't need these" situations come down to:
- A setup issue that takes 5 minutes to fix
- A URL problem that makes the card appear broken
- A defective card we can replace
We'd rather help you get value from your cards than have you set them aside.
How do I cancel an order before it ships?
If your order hasn't shipped yet, we can usually cancel it — but we need to move fast before it goes out. Contact
support immediately with your order number so we can catch it in time.
If your order has already shipped, cancellation is no longer possible — but you have two options:
1. Refuse delivery when the carrier arrives. The package will be returned to us and we'll process a refund once it
arrives back.
2. Accept the package and return it per our policy.
I used the wrong shipping address
Like cancellations, address changes need to happen before the package ships. Contact support as soon as you notice with
the corrected address (name, street, city, state, zip) and we'll try to update it before it leaves our warehouse.
I ordered twice by mistake (duplicate order)
Contact support right away with both order numbers. If neither has shipped, we can cancel the duplicate and refund it.