ZappyPRO vs Physical Card — Which Am I Paying For?

A lot of customers get confused when they see a monthly charge after ordering their card. Here's the plain answer:

The physical ZappyCard is a one-time purchase

Your ZappyCard (the stand, wallet card, or service card you ordered) is paid for once, at checkout. There's no monthly fee. Your card will keep working forever — as long as you own it and keep its programmed URL active, it works.

ZappyPRO is a completely separate, subscription-based product

ZappyPRO is our automated SMS review request service. It's a separate product from the physical card, with its own sign-up and billing.

Here's what ZappyPRO does:

Connects to your CRM or customer list
After a service is completed, it automatically sends a text message to the customer asking for a Google review
Saves you from having to manually follow up with each customer

ZappyPRO is subscription-based (monthly or annual billing). It's designed for businesses that want to automate review requests at scale.

Why the confusion?

If you signed up for a ZappyPRO trial or subscription during or after your card purchase, you'll see that charge separately from your one-time card purchase. The two products are from the same company but are billed independently.

The "14 Day SMS Autopilot" is a ZappyPRO trial — it's automated SMS, not your physical card.

What to do if you're seeing a charge you didn't expect

Check whether the charge is for ZappyPRO (usually labeled on the statement)
If you want to cancel ZappyPRO, contact our support team with the email you used and the approximate charge date
We'll review the charge and cancel the subscription if that's what you want

Your physical card stays active either way — cancelling ZappyPRO has no impact on the card you ordered.