Refund, Returns and 30-Day Guarantee
We stand behind our product, and we want you to feel safe trying it. 😊
The 30-Day Guarantee
We offer a 30-day risk-free trial on your first main order (up to 2 kits or $100).
If you give the cleanse at least 3 weeks of consistent use and you are not satisfied, we will refund the product value
(maximum order value of $100) minus a $5 processing fee, excluding shipping costs.
The 30-day window starts from the date your order is delivered. You can review the full terms at Velvra Refund Policy.
How to Request a Refund
Reach out to our support team within 30 days of delivery. Let us know what was going on during the cleanse, and we will
take care of the rest.
Refunds are processed within 3 to 5 business days on our end, and typically take 5 to 10 business days to appear back in
your account, depending on your financial institution.
Returns
Because our products are ingestible, we are not able to accept physical returns once items leave our facility, whether
opened or not. The 30-day guarantee is our way of making sure you can try the cleanse risk-free without needing to ship
anything back.
Beyond the 30-Day Window
If your order falls outside the 30-day window, we are unable to process a refund. If you are still working through the
cleanse and have questions about your results, our support team is always happy to help.