We stand behind our product, and we want you to feel safe trying it. 😊

The 30-Day Guarantee

We offer a 30-day risk-free trial on your first main order (up to 2 kits or $100).

If you give the cleanse at least 3 weeks of consistent use and you are not satisfied, we will refund the product value (maximum order value of $100) minus a $5 processing fee, excluding shipping costs.

The 30-day window starts from the date your order is delivered. You can review the full terms at Velvra Refund Policy.

How to Request a Refund

Reach out to our support team within 30 days of delivery. Let us know what was going on during the cleanse, and we will take care of the rest.

Refunds are processed within 3 to 5 business days on our end, and typically take 5 to 10 business days to appear back in your account, depending on your financial institution.

Returns

Because our products are ingestible, we are not able to accept physical returns once items leave our facility, whether opened or not. The 30-day guarantee is our way of making sure you can try the cleanse risk-free without needing to ship anything back.

Beyond the 30-Day Window

If your order falls outside the 30-day window, we are unable to process a refund. If you are still working through the cleanse and have questions about your results, our support team is always happy to help.