If you need to end your Velvra subscription, you can do so quickly through the online customer portal. Follow these six simple steps to cancel your plan:
Step 1: Visit the Subscription Page
Open your web browser and navigate to the official Velvra management page: https://tryvelvra.com/pages/manage-subscription.
Step 2: Access the Portal
Scroll down and select the portal based on when you first placed your order:
Step 3: Provide Your Email
You will be prompted to identify your account.
Before June 14, 2026: Enter the email address that you used when you originally signed up for the subscription.
After June 14, 2026: Enter the email address you used when you originally signed up for the subscription and your first Order ID. If you do not have a copy of your Order ID, select Order ID and our system will search for it for you.
Step 4: Verify Your Identity
For security purposes, Velvra will send a one-time password (OTP) to your inbox. Check your email, retrieve the verification code, and enter it into the field on the website.
Step 5: Navigate to Your Subscriptions
Before June 14, 2026: Once you are logged into the portal, look at the menu on the left-hand side of the screen. Click on the My subscriptions tab to view your active plans.
After June 14, 2026: Once you are logged into the portal, look at the menu on top of the screen and select Subscriptions to view your active plans.
Step 6: Confirm Cancellation
Before June 14, 2026: Locate the subscription you wish to end. Look for the option that says Cancel subscription and, click it and follow any final prompts to confirm your cancellation.
After June 14, 2026: Locate the subscription you wish to end. Look for the Cancel option on the right side of the page and select on it to cancel.
Note:
Before June 14, 2026: If you only need to pause your subscription, contact our Customer Support Team and they'll do it for you.
After June 14, 2026: You can pause your subscription on the same page.