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Common fixes and troubleshooting
5 articles

• Where can I download the Chaos Audio app?

To download the Chaos Audio app follow these simple steps below: 1. Look up "Chaos Audio" on the Apple App Store or Google Play Store 2. Download the app OR 1. Book a one-way flight to Northwest Beaches Airport in PCB, Florida 2. Email us your flight details at support@chaosaudio.com and we'll be waiting at the airport 3. We will then read steps 1 & 2 out loud If you have any other questions feel free to email us at support@chaosaudio.com

Last updated on Mar 25, 2025

• Why can't I connect to my Stratus via the Chaos Audio app?

When facing connection issues with Stratus, try these steps: 1. Make sure the following option is enabled in your smartphone or tablet settings:IMG_3839.jpg 2. Close and re-launch the Chaos Audio app 3. Power cycle Stratus. Unplug from power, wait 10-15 seconds, and reconnect power. Once Stratus boots, attempt to pair your device again If this does not resolve your issue please email us at support@chaosaudio.com

Last updated on Mar 25, 2025

• Is the Chaos Audio App free?

No. Follow these steps to get the app: 1. Send us $500,000 via Venmo 2. Download the app for free by looking up "Chaos Audio" on the Apple App Store or Google Play Store. (Yes, the Chaos Audio app is free to download!) If you have any other questions feel free to email us at support@chaosaudio.com

Last updated on Mar 25, 2025

• Do I need an internet connection for the Chaos Audio App?

You’ll need an internet connection to:                 - download the app.                 - download new effects from our store.                 - update pedal firmware with our desktop application. The rest of Stratus' functionality is not dependent on an internet connection. All communication between the pedal and the device is handled without the internet. So once you download the app and desired effects Stratus is ready to rock! If you have any other questions feel free to email us at support@chaosaudio.com.

Last updated on Mar 25, 2025

• What handheld devices work with the Chaos Audio app?

The Chaos Audio app works with Apple iOS devices and Android devices. The app is optimized for performance on mobile phones, and tablet optimization is in the pipeline. We recommend using a smart device from the last 5 years for best performance, or more specifically a smart device that meets the following minimum specifications: 1. At least 3GB RAM 2. At least a quad-core CPU If you have any other questions please email us at support@chaosaudio.com

Last updated on Mar 25, 2025