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What is your delivery time?

We have a delivery time of 2-10 business days and ship with DPD, PostNL, or UPS. During busy periods, it may take a bit longer, but you will receive updates on your order. We also offer a 48-hour shipping collection, where sneakers are shipped within 48 hours. We always send updates via email with a tracking code so you can track your package! There are no import fees or other duties for international shipments within Europe. During busy periods, it may take a few extra days from the time of the order (we will inform you if this is the case). Shipping costs will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.

Last updated on Sep 08, 2025

What if I have an order with express and standard delivery?

If you ordered 2 items, one with express delivery and one with standard delivery, the express delivery will still be shipped within 48 hours. The other item will be shipped separately, so you will receive 2 packages!

Last updated on Sep 08, 2025

What are the shipping costs?

Netherlands: €3.95 – Pick-up point €3.95 Belgium: €4.95 – Pick-up point €3.95 Germany: €5.95 – Pick-up point €3.95 France: €8.95 – Pick-up point €7.95 Italy: €7.99 – Pick-up point €8.99 Spain: €9.95 – Pick-up point €9.95 Poland: €12.95 – Pick-up point €8.95 Other countries: €14.95What are the shipping costs?

Last updated on Sep 08, 2025

My order shows as delivered, but I haven't received anything?

If your package is marked as "delivered," but you haven't received it, please let us know within 5 business days. After this period, we can no longer be held responsible for the loss, as the insurance will no longer be valid. We are not responsible for incorrect addresses provided during checkout. We are not responsible for lost packages if DPD indicates they were left at the door or around the house. Packages that are not picked up at a service point or returned to us due to an incorrect address will incur a €15 fee.

Last updated on Sep 08, 2025

Can I change my delivery address?

This is certainly possible, and we advise you to contact us so we can make the adjustment. Orders with Klarna, Paypa, Riverty & Scalapay we can not change it because of the rules. Unfortunately, we cannot make changes once the package has already been shipped.

Last updated on Sep 08, 2025

Are there import or customs fees?

No, we do not have import or customs fees on our packages within Europe. For shipments outside of Europe, additional costs may apply for the customer.

Last updated on Sep 08, 2025

Do you also deliver to pick-up points?

Absolutely, we work with DPD & UPS, where you can pick up your package. During checkout, you can choose to have your package delivered to the nearest pick-up point. We highly recommend this option for added security in case of any loss or theft by the courier.

Last updated on Sep 08, 2025

Do I get a tracking code?

Yes, once your package is shipped, you will automatically receive a tracking code from us to track your package on the courier's website.

Last updated on Sep 08, 2025