General Questions

When will you restock? I'm not getting the newsletter. How do I open and close my pen? Can I get a different style of ink cartridge for my free refill? Can I change my order? Can discount codes be combined? What is Shop Pay (Text to checkout)? What can I do if my payment cannot be verified at checkout? How can I sign up for texts or change my phone number? How do I change the refill? The refill sticks out of the pen when it is closed. Can you hold my order so I can add more items to save on shipping? Can I return my pen? Why can't I buy the pen by itself anymore? Where can I report counterfeits? How to Send Your Pen to the Pen Hospital