Shipping & Delivery Information
Order Processing & Fulfillment
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Orders are processed and shipped from our warehouses in the USA and China.
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Standard orders are usually fulfilled and shipped on business days (Monday–Friday) unless otherwise noted.
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Order cut-off time: 5:00 PM EST (Monday–Friday)
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We do not ship on weekends or public holidays.
Note: Orders containing custom or handmade pieces may require more time to process. Please refer to the individual product description for specific details.
Estimated Delivery Time
Country Order Processing Delivery Time
USA 3–8 business days 7–12 business days (after processing)
Important: Delivery times are estimates only and may vary based on your location, local postal services, customs, and courier delays. Pre-orders may have different timelines.
Tracking Your Order
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Once your order has shipped, we’ll send you a shipping confirmation email with tracking information.
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Didn’t receive the email? Please:
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Check your spam/junk folder
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Verify your email address was entered correctly at checkout
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You can also find your tracking number by logging into your account:
- Go to “My Account” → “My Orders”
Additional Notes
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Delivery delays are not grounds for refund or return outside of our standard exchange and return policy.
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If an item is out of stock, we will ship it as soon as it becomes available.
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Once the order reaches your country, delivery time largely depends on your local postal service.