Delivery Information
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Free Shipping: We offer free shipping on all orders.
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Processing Time: Orders are processed within 3–8 business days (weekdays only).
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Shipping Origin: Orders are shipped from our USA and China warehouses.
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Estimated Delivery Time:
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USA: 7–12 business days (after processing)
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Delivery time may vary depending on your local postal service.
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Order & Address Information
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Please ensure your contact and shipping details are correct when placing an order.
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We cannot change the delivery address once your order is placed.
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Orders with incorrect addresses that are returned to us will be treated according to our Unclaimed Packages Policy.
Tracking Your Order
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A tracking code will be sent via email once your order has shipped.
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You can track your shipment using the link provided in the email.
Important Notes
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We are not responsible for stolen or damaged shipments. Please file a claim directly with the courier.
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Unclaimed packages are not considered returns. Be sure to collect your package before initiating a return.
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Delivery times are estimates only and may vary due to courier delays or customs.
Contact Us
If you have any questions or need assistance, please contact us at:
📧 support@norelie.co