We know how frustrating login issues can be. Here are a few quick checks and fixes that solve most problems.
✅ Common Things to Double-Check
-
Email Address: Make sure you’re using the same email you registered with—no typos, no alternate addresses.
-
Password: If you’re unsure, reset it using the “Forgot your password?” link on the Login Page.
-
Caps Lock: Double-check your keyboard—passwords are case-sensitive.
-
Social Login (if used): If you originally created your account using a Google or other social login option, be sure to log in the same way.
🔄 If You See “No Account Found”
This usually means:
-
You may have checked out as a guest and never created an account
-
Your account wasn’t confirmed or set up properly
👉 If that’s the case, you can always create a new account with the same email you used for checkout. Your order history won’t appear automatically, but you’ll be able to log in going forward.
📧 Still Stuck?
If none of the above works:
-
Contact us via the chat widget (bottom-right corner) for the fastest support
-
Or email us at support@neatapparel.com
-
Share your email address and order number so we can quickly locate your account and help
🧭 TL;DR
-
Check you’re using the right email + password
-
Reset your password if you’re unsure
-
If “no account found,” you may have checked out as a guest—create a new account
-
Still locked out? Chat with us and we’ll help