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Ordering & Payment

Here you will find information on how to place an order, the currencies and payment methods we accept, securing your payment information, understanding our pricing and made-to-order process, cancelling or modifying your order, and using discount codes. This section provides essential information to ensure a smooth and secure shopping experience with us.
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How to place an order

Learn how to place an order, pay in various currencies, request quotes, create draft orders, and more at meraki. Ordering at Meraki is a simple and flexible process. Here's how: Browse and Select Go through our collection of products or use the search function to find what you're after. Once you've found your desired product, customize it as needed and click 'Add to Cart'. You can save your items in the cart if you're not ready to place the order yet. Checkout Once you're satisfied with your selections, go to your cart by clicking on the 'Cart' icon at the top right of the page. Review your items and then click 'Checkout'. Shipping Details: Fill in your shipping address and select your preferred shipping method. Payment Prices are typically displayed in our store's default currency, GBP, and converted into your native currency. However, due to limitations by our merchant provider, prices are often displayed in GBP at checkout. You should still have the option to checkout and pay in your native currency, but don't worry if not as we also accept payments via bank transfer in EUR, CAD, AUS, USD. This is a manual transaction process that you can arrange by contacting our customer service team. Quotes and Pro-Forma Invoices If you need a quote or a pro-forma invoice, please reach out to our customer service team who can assist you with this. Draft Orders For customers with complex needs or who need more time, we offer the option to create draft orders. Confirmation Once your payment is successful, you'll receive a confirmation email with your order details. At Meraki, we strive to make your shopping experience as seamless and accommodating as possible. If you have any questions or special requests, don't hesitate to get in touch with our team.

Last updated on Jun 02, 2025

How to use discount codes

How to use discount codes to save on your orders. Learn where to enter the code, how to apply it, and the conditions associated with it. Choose Your Products Browse our site and select the items you wish to purchase. Add them to your cart. Go to Your Cart Click on the 'Cart' icon on the top right of the page. Review your selected items. Enter the Discount Code Locate the field that says 'Discount Code' or 'Promo Code'. Enter your discount code into this field. Apply the Code Click on the 'Apply' button. You should see the discount applied to your order total. Complete Your Order Proceed to enter your shipping details and complete your payment. Remember, only one discount code can be used per order, and each discount code has its own terms and conditions. If you have any issues using a discount code, please contact our customer service team for assistance.

Last updated on Jun 05, 2025

Understanding our pricing

Understand currency conversion, price changes, sales and promotions, and tax implications. Currency Conversion Prices on our site are primarily listed in GBP, but we offer the convenience of viewing prices in other currencies such as EUR, CAD, AUD, and USD. Please note that these conversions are based on daily exchange rates and are only estimates. The actual charge to your card may vary due to your card issuer's exchange rate and fees. Price Changes We reserve the right to alter our prices at any time, without prior notice. However, if you have already placed an order, the price you paid remains unaffected. Sales and Promotions From time to time, we may offer sales or promotions. The specific terms and conditions of each sale or promotion will be stated at the time. VAT and Taxes For customers within the UK and EU, all prices include VAT and taxes. For customers outside of these areas, additional charges for customs and import duties may apply and are the responsibility of the customer.

Last updated on Jun 05, 2025

Secure payment methods

Learn about the secure payment options offered by meraki., including Shopify Payments, Shop Pay, PayPal, Klarna, and bank transfers. Ensuring your transactions are safe and secure is a top priority for us at meraki. We provide several secure payment options for your convenience: Shopify Payments As our main payment gateway, Shopify Payments provides a safe and seamless checkout experience. It accepts most major credit and debit cards. Shop Pay With Shop Pay, you can save your card details and billing information securely for faster checkout in future purchases. It also offers carbon offsetting for deliveries at no extra cost to you. PayPal One of the most trusted payment methods worldwide, PayPal offers secure transactions and buyer protection. Klarna Klarna allows you to shop now and pay later. With this option, you can spread the cost of your purchase over time with interest-free instalments. Bank Transfer We accept payments via bank transfer in multiple currencies. This is a manual transaction process, and you'll need to contact our team for further details. Remember, your personal and financial information is kept secure and confidential during the payment process.

Last updated on Jun 05, 2025

Modifying or cancelling your order

Learn how you can modify or cancel your order with meraki., and the steps we take to accommodate such requests. At meraki., we begin processing your order as soon as it's placed to ensure quick dispatch. However, we understand that sometimes changes need to be made. Here's what you need to know: Modifying your order If you need to make changes to your order, please contact our customer service team as soon as possible. We'll do our utmost to accommodate your request, but please note that modifications are not guaranteed if the order has already entered the production or dispatch process. Cancelling your order If you wish to cancel your order, reach out to our customer service team immediately. If your order hasn't been processed or dispatched, we can cancel it and issue a full refund. If your order is made-to-order or has already been dispatched, it may not be possible to cancel. In such cases, please refer to our returns and refunds policy. Remember, the earlier you inform us about the changes, the better the chance we can assist you effectively.

Last updated on Jun 05, 2025

Understanding VAT and import duties

Learn about VAT and import duties, including our policy for non-UK customers and potential import duties for orders outside the UK and EU. Value-Added Tax (VAT) For customers within the UK, all prices displayed on our website include VAT. For customers outside the UK, prices remain the same as the UK prices. This is because we pay the VAT through the Delivered Duty Paid (DDP) method with our shipping carrier. This ensures customers in the EU and other countries won't receive any additional import charges upon delivery. For businesses within the EU, the import process differs slightly. If the shipping address is a business, please provide us with your EORI and VAT number. This will help speed up customs clearance, as business-to-business imports are handled differently from business-to-consumer imports. If you have received a notice for payment of duties and VAT and live in the EU, please get in touch with our support team who can assist with the process of claiming your fees back. Import Duties For customers outside the UK and EU, import duties may still apply depending on your country's customs regulations. Here are the thresholds for some popular destinations: - USA: Goods value exceeding 800 USD are subject to duties. - Canada: Goods value exceeding 20 CAD are subject to duties. - Australia: Goods value exceeding 1000 AUD are subject to duties. - UAE: Goods value exceeding 1000 AED are subject to duties. These charges aren't included in our prices and are typically collected by the shipping carrier upon delivery. We recommend checking with your local customs office for more information before placing an order.

Last updated on Jun 05, 2025