Shipping

How does delivery work at Mentastore?

How does delivery work at Mentastore? What delivery options are available? - 24H delivery (pre-verified): already inspected, shipped within 24 hours - Marketplace delivery: inspected at Mentastore first, average 1–10 business days Why does marketplace delivery take longer? Because the product is first sent to Mentastore for an authenticity and condition check. Will I receive a tracking number? Yes. After shipping you'll receive an email with a track & trace link. Important note on cancellations - Within 6 hours of purchase: free of charge - After 6 hours: €15 cancellation fee - Refusing delivery at the door: €15 fee Delivery issues? Is your package delayed or marked as delivered but not received? Check our article "Delivery issues" or contact us with your order number.

How can I track my order?

How can I track my order? When will I receive tracking information? Once your order has been shipped, you'll receive a shipping confirmation email with a track & trace link. Haven't received a shipping confirmation? - Check your spam/junk mail - Make sure the email address you provided is correct - Is your order still being processed? Then there's no tracking yet Status shows 'delivered' but nothing received - Check with neighbours or housemates - See if the carrier mentioned a pickup point or alternative delivery location - Still nothing? Contact us with your order number and we'll start an investigation with the carrier. Need help? Send us your order number and we'll look into it together.

What are the shipping costs and where do you ship?

What are the shipping costs and where do you ship? Where do you ship to? We ship to the Netherlands and virtually all European countries. When can I see the exact shipping costs? Shipping costs depend on your country, the order amount and the shipping option. You'll always see the exact costs at checkout. Shipping costs (indicative) Netherlands / Belgium / Germany - Under €200: standard €5.95 (insured €7.95) - From €200: standard free (insured €1.50) France / Austria - Under €200: insured €7.95 - From €200: insured €3.95 Finland, Greece, Croatia and other EU countries - Under €200: premium €11.95 - From €200: premium €4.95 Cyprus / Malta - Under €200: premium €22.95 - From €200: premium €17.95 Norway - Under €200: insured €24.95 - From €200: insured €15.95 Please note Checkout always takes precedence and shows the exact shipping costs for your country.

Delivery issues: delayed or delivered but not received

Delivery issues: delayed or delivered but not received My package is delayed - Check the track & trace in your shipping confirmation email - Updates can take 24–48 hours - Still no movement? Contact us with your order number Tracking says 'delivered' but I haven't received anything - Check with neighbours or housemates - See if a pickup point or alternative delivery location was mentioned - Still nothing? Contact us with your order number and we'll start an investigation with the carrier. How long does an investigation take? This varies by carrier. We'll keep you updated as soon as we receive any news.