Delivery issues: delayed or delivered but not received
My package is delayed
- Check the track & trace in your shipping confirmation email
- Updates can take 24–48 hours
- Still no movement? Contact us with your order number
Tracking says 'delivered' but I haven't received anything
- Check with neighbours or housemates
- See if a pickup point or alternative delivery location was mentioned
- Still nothing? Contact us with your order number and we'll start an investigation with the carrier.
How long does an investigation take? This varies by carrier. We'll keep you updated as soon as we receive any news.