Ordering process
Ordering process
How do I place an order?
To get started, choose the REGISTER option located at the top right of our website and set up an account. Explore our
entire product selection and add the desired items to your shopping cart. When you're ready to complete your purchase,
indicate whether you'd like to PICKUP your items or have them DELIVERED, and provide your information on the following
page. If the products you want are in stock, you can expect a brief to no waiting period.
Can I make changes to my order after I've paid?
Once an order is placed and paid for, we are unable to modify it. We begin processing orders promptly, so changes to
items, quantities, or variants are not possible after checkout.
If you need to order additional items, please place a new, separate order. If you need to change or remove something,
contact our customer care team at sales@maltashopper.com as soon as possible — we'll do our best to help, but cannot
guarantee changes once an order is in progress.
What if products are out of stock?
It's possible that certain items may be unavailable. Please note that IKEA, BRICOCENTER, etc. are highly popular in
Sicily, with hundreds of visitors daily, so the availability of items on their websites, though as near as possible to
accurate, may vary. As a third-party provider, we cannot access this information until the goods arrive at our
warehouse.
We will send you an Order Update email after each shipment is received. Please rest assured that we collect goods twice
a week and make every effort to deliver them to you as quickly as possible.
If an item is out of stock, it will be back-ordered until you decide to cancel it or until it is no longer sold by the
supplier. In either case, the full amount for these items will be credited to your account.
Is the price on your website the total price I have to pay?
Yes. The price listed on our website is the final price you'll pay for each item. The only extra charge that would be
added at checkout would be the local delivery charge if you opted for us to deliver the goods to your home or office.
Do you offer assembly of the furniture that I buy from you?
Yes, we do. Please send us a request for your assembly quote once you have placed an order, as we can only quote
assembly fees for paid-up orders. Visit maltashopper.com/pages/assembly-service to request a quote.
Do you offer volume discounts?
Whilst we do not offer volume discounts, we regularly run offers, so it helps to be on our mailing list to receive our
offers. We also give discounts to our Bronze, Silver and Gold VIP members. You may find more information about our VIP
program here.
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an
account however, if you'd like to check your order history and have your shopping basket items and payment details saved
for next time. It's quick and easy to create an account. Just visit account.maltashopper.com and follow the instructions
on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven't received your order
confirmation within 24 hours, please get in touch at sales@maltashopper.com just in case there's a problem with your
order. Please check your mailbox's spam or junk folder before contacting us in case the order confirmation has been
diverted there.
Why has my order been cancelled?
We typically only cancel orders if there's a stock or pricing problem or if you've asked us to cancel. Please accept our
apologies if your order is cancelled because of a problem. We'll always offer an alternative product and process your
full refund as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact
us straight away after ordering, via sales@maltashopper.com, we may be able to cancel your order before it's processed.
If not, we'll dispatch your order, and then you can return it to us once received.
For orders delivered or collected within Malta, we offer a 90-day return policy on items that are unopened, undamaged,
and unused.
For orders shipped outside Malta, the 14-day cooling-off period applies in accordance with EU consumer law.
Custom or made-to-measure items (such as kitchens, wardrobes, etc.) cannot be cancelled or returned.
To request a cancellation or return, use our Returns & Exchanges Centre. For full details, see our Return & Refund
Policy.
How can I track my order?
We'll provide a tracking link soon after your order is paid. It is kept updated at every stage of your order, from the
moment you place it, through to dispatch and delivery.
How long do items take to arrive?
Various factors influence the arrival time of goods at our warehouse for collection or delivery. First, please look at
the product page for availability. It will indicate whether the item is available in Malta.
IKEA:
- Are the items in stock in Malta? If yes, you can collect them immediately upon payment.
- If the items are in stock at IKEA in Catania, the delivery time typically ranges from 5 to 14 working days.
- If they need to be brought from the Piacenza logistics centre, the delivery may take up to 5 weeks.
BRICOCENTER:
- Are the items in stock in Malta? If so, you can collect them immediately upon payment.
- If we don't have stock of the BRICOCENTER items in Malta, we can order them from Catania, and the goods generally
arrive within 14 days. However, if the items are unavailable in Catania, the delivery time might extend to 5 weeks.
CASA:
- All CASA products are in stock at our Santa Venera location. You can collect them the same day your order is placed.
Delivery is scheduled as per our delivery routes.
I created a project on IKEA's website. How do I import the quote to your website?
When you create a project on the IKEA website, you cannot import that project into our e-commerce site directly. You
have two options:
Option 1 — Add items yourself: On the IKEA site, finalise the project by clicking "Finalizza". This gives you the
complete list of individual products. Make a list of the product codes and quantities, and create an order on our site
using the same code numbers (without the dots — for example, 802.468.65 becomes 80246865).
Option 2 — We prepare a quote for you: Send us your IKEA project code by email to sales@maltashopper.com and we'll
prepare a draft order with all the items and pricing for you to review and pay.
Prices on our website are the final prices — our margin is already included. If you would like an assembly quote, email
us with your order number after placing your order.