Collection vs Delivery — What's the Difference?
Understand the difference between collecting your Maltashopper order from our warehouse or having it delivered to your address in Malta.
Collection vs Delivery — What's the Difference?
When you place an order on Maltashopper, you choose between collection (pickup) or delivery at checkout. Here's how each option works.
Collection (Pickup)
With collection, you come to our warehouse to pick up your items yourself. There's no delivery charge.
Where to collect:
- IKEA and Bricocenter products: Mqabba warehouse — Ta' Ghadajma l/o Mqabba (near ST Microelectronics), Malta
- CASA products: Santa Venera warehouse — 162 Triq il-Kanun, Santa Venera, Malta
When to collect: As soon as you receive an Order Update email or message confirming your items have arrived, you can visit during our opening hours to pick them up. You don't have to wait for the whole order — you're welcome to collect items as they arrive (partial collection). Please make sure you bring a vehicle suitable for your items — we recommend checking the package dimensions on the product page before you come.
How long can I wait before collecting? We have very limited warehouse space, so please arrange collection promptly once notified. Orders that remain uncollected may incur storage fees (€100 per order per week after 3 weeks).
Delivery
With delivery, we bring your order to your address in Malta. A delivery fee is added at checkout — the cost depends on the size, weight, and number of items in your order. You'll see the exact amount before you pay.
How delivery works: Once your order is complete — all live items have arrived at our warehouse — you book your delivery date yourself from your order tracking link. The delivery you book is the one that completes your order. You don't need to wait for us to contact you; booking is self-service.
If you can't yet select a date, it means at least one of your items hasn't fully arrived. (Discontinued or unavailable items don't block your booking — they're set aside.) Check your tracking link again in a few days, or get in touch if you think everything should be in.
Important — ground floor only: Our delivery service covers the ground floor only. If you live in an apartment above ground floor, you'll need to arrange a lifting company and coordinate the timing with our delivery team. Any lifting costs are your responsibility.
Gozo: We deliver to Gozo, normally once a week.
What if I can't make the delivery date? You can reschedule via your tracking link up to 48 hours before your delivery. You can also have someone else receive the delivery on your behalf.
Can I Switch Between Collection and Delivery?
If you selected delivery at checkout but would prefer to collect instead, contact us and we can arrange this. You'll receive a store credit for the delivery fee.
If you selected collection but would prefer delivery, contact us — we can usually add delivery, though an additional fee will apply.
What If My Order Arrives in Multiple Shipments?
If your order contains items from different suppliers or stock locations, it may arrive at our warehouse in stages. You have two options:
- Wait for the full order, then book a single delivery from your tracking link once everything is in. This is the standard path, and that delivery completes your order.
- Collect the items that have already arrived from our warehouse, free of charge (partial collection), and have the remainder delivered once your order is complete.