Delivery Day: What to Expect
Booking Your Delivery Date
Once your order is complete — meaning all the live items in your order have arrived and are in stock at our warehouse in Malta — you'll be able to visit your order tracking link and select your preferred delivery date. The delivery you book is the one that completes your order.
If you already have a delivery date booked, it will be shown on your tracking link. You can change your delivery date via your tracking link up to 48 hours before the scheduled date.
If you can't yet select a date, it means at least one of your items hasn't fully arrived at the warehouse yet. A few things to know:
- An item only counts as "ready" once it's fully in stock. If part of a line has arrived (for example, 3 of 5 chairs), booking stays locked until the rest arrives.
- Discontinued or unavailable items don't hold you up — they're set aside so they can't block your booking.
- Check back on your tracking link in a few days. If you believe everything should already be in, get in touch and we'll check for you.
Don't want to wait? You're welcome to collect the items that have already arrived from our Mqabba warehouse (partial collection) instead of waiting for the full order — see our partial collection article.
Before Delivery Day
You'll receive an email with a tracking link to follow our van with an estimated time window.
On the Day
On delivery day, you'll receive a real-time tracking link that allows you to follow the delivery van's progress, so you can see when the driver is approaching.
Our delivery team will call you approximately 30 minutes before arrival. Please ensure someone is available to receive the delivery and that your phone is on.
Delivery Time
Our standard delivery window is 9am–4:30pm. We are unable to guarantee a specific delivery time as a standard part of our service. Occasionally, our route on a given day may align with a customer's preference, but this isn't always possible and we cannot commit to it.
The real-time tracking link gives you full visibility of the van's progress without needing a phone call beforehand.
What to Expect
- Deliveries are made to ground floor only (see our First Floor Delivery article for exceptions)
- Our team will place items inside your entrance or ground floor area
- Please check all packages for visible damage before signing and make sure you have received all that is listed on your delivery note
- Count the number of packages against your delivery note
If You're Not Available
If no one is home when we arrive, we'll attempt to contact you. If we can't reach you, the delivery will be rescheduled and a redelivery fee may apply.
Rescheduling Your Delivery
Need to change your delivery date? You can reschedule via your tracking link up to 48 hours before your scheduled delivery at no extra charge. If it's less than 48 hours before your delivery, please contact our team and we'll do our best to help.
Waiting on an Item? Collect What's Ready
Sometimes not all items in your order arrive in Malta at the same time — for example, when an item has to come from IKEA's Piacenza centre. Rather than waiting for everything before you can book a delivery, you have two options:
- Wait for the full order, then book a single delivery from your tracking link once everything is in. This is the standard path, and the delivery completes your order.
- Collect the items that have already arrived from our Mqabba warehouse (partial collection), free of charge, and book your delivery for the rest once your order is complete. This is handy if you need some items sooner.
After Delivery
- Open and inspect your items within 48 hours
- Report any damage or missing parts immediately
- Keep all packaging until you've confirmed everything is correct