Hi, how can we help?

What is the return & refund policy?

Can I get warranty coverage if I purchased in-store or on Amazon?

Can I use a discount code after I have placed my order?

When will my order be shipped?

What is the shipping cost?

What is the estimated delivery time for my order?

Do you provide international shipping?

I don't see my country on your shipping destination. Can I request a custom order to ship to my country?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

Can I change my shipping address after placing an order?

Can I cancel my order that was just processed?

How does pre-order work?

How can I check my subscription and make adjustments?

How do I cancel my subscription?

When will sold out items be restocked?

Where are your products made?

What type of paper is used in your notebooks?

Are your products 100% vegan?

Is there a risk of wax transfer to clothes?

How do I tie the elastic strings on my Lochby Journal?

What kind of wax should I use?

How should I clean my waxed canvas items?

Is it possible to re-wax the canvas?

Can I add iron-on patches to my items?

Where can I see your products before buying?