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Orders & Billing

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How do I use my store credits at checkout?

To apply credits: 1. Sign in to your Italic account 2. Avoid express checkout options (Shop Pay, PayPal, Google Pay) as these skip the sign-in step 3. Proceed through checkout 4. Your available credits will automatically appear as a payment option What you'll see: If you're not signed in, credits won't appear. After signing in, you'll see your balance displayed as a payment method. If your credits don't show up or you're having trouble applying them, contact us at hello@italic.com.

Last updated on Jan 12, 2026

I just placed an order, where can I find my order confirmation?

If you don't see your order or confirmation email, here's how to locate it: 1. Check your order page Order details should appear under account settings on your order page. 2. Confirm the email address A confirmation email is sent to the address used at checkout. Check your spam or junk folders, and verify you didn't use an alternate email address. 3. Order on hold Some orders are held for address or payment verification. If this happens or you still can't locate your order, contact us at hello@italic.com.

Last updated on Jan 12, 2026

How are refunds processed?

Refund method depends on how you paid for your order. - Full refund as Italic credit: Receive a 15% bonus (does not apply to orders paid entirely with credit) - Refund to original payment method: Standard refund with no bonus - Mixed payment (credit + card): Refunds are applied to credit first, then to your card Once you select your refund method, it cannot be changed.

Last updated on Jan 12, 2026

Will my order be charged sales tax?

It depends where your order is being shipped. See more info about specific state sales taxes here.

Last updated on Jan 07, 2026

Can I change my order after I've placed it?

Our fulfillment process moves quickly, which means we're typically unable to make changes once an order is placed. This includes updating shipping addresses, changing items, or modifying payment details. That said, depending on where your order is in the process, we may be able to update your shipping address or cancel the order entirely. Reach out to hello@italic.com as soon as possible, and we'll do our best to help.

Last updated on Jan 12, 2026

How do I cancel an order?

Contact us at hello@italic.com as soon as possible if you'd like to cancel your order. If your order has already shipped, we'll assist you with the return process instead.

Last updated on Jan 12, 2026