I've had a reaction to a product — what should I do?

Your wellbeing comes first. If you've noticed irritation or a reaction, stop using the product for now and let your skin settle.

Skin can react for all sorts of reasons — and we've written a helpful piece on why this happens and what it can mean: Why do some people react to skincare?

Please get in touch with us at support@phycohealth.com.au so a member of our team can help you personally. If you can include the product name and batch number, that helps us look into it properly for you.

If you ever experience a severe reaction — such as difficulty breathing, swelling, or significant pain — please seek medical attention immediately.

We take every reaction seriously and a real person on our team will always help you with this — you won't be left to sort it out alone.