From Help Scout to Commslayer
Moving from Help Scout? We've got you covered! Our migration tool brings over all your important Help Scout data:
1. Conversation history
2. Customer data
3. Tags and folders
4. Team members
5. Saved replies
Ready to switch? Here's what to do:
1. Log into your Help Scout account
2. Head to Your Profile → My Apps (Note: NOT Manage → Apps!)
3. Click "Create My App"
4. Give it a name (like "Commslayer Migration")
5. Copy your Client ID and Client Secret
6. Add a random Redirection URL (it's not used for anything)
7. In Commslayer, navigate to Settings → Account settings → HelpScout importer
8. Paste your credentials and click "Start Import"
The migration usually takes around 45 minutes, depending on how much data you have. Perfect time for a coffee break! ☕
Need help? Email karri@commslayer.com
Note: Your Help Scout account will remain unchanged during the migration, so you can keep working during the transfer.