Migrating data from other helpdesks

How to migrate your data from other platforms

5 articles

Migration to-do & checklist

Step 1: Install the app Install Commslayer from the Shopify App Store: apps.shopify.com/commslayer Step 2: Run the migration tool for Gorgias/Helpscout/Re:amaze/Zendesk Create API keys in your old platform and run the migration tool under Settings → Account settings. The import won’t affect your current helpdesk operations. - It usually takes between 1 hour to 1 day. - This is a one-time import. If you want a fresh import later, you’ll need to delete the old inbox and rerun it. How to find the API keys? Step 3: Create a Meta inbox Go to Settings → Inboxes → Add inbox → Meta - Meta can stay connected to multiple apps at once. - You’ll get two inboxes: - One for DMs (Facebook & Instagram) - One for comments on ads and posts (Optional: Enable AI social media moderation under AI Agent → Social Media Moderation.) Step 4: Create a Help Center Copy and paste your help articles into your new Commslayer Help Center. You can create a help center here: Step 5: Set up automation rules Add any missing automation rules manually. These don’t get imported. Settings → Automations Step 6: Connect Gmail or set up an email inbox Follow this guide: How to setup email Important: Don’t leave Gmail connected to multiple helpdesks for too long. Google might throttle your ability to reply to tickets via API. Step 7: Review canned responses Check that the variables work. You can see available variables by typing {{ inside the text editor. Step 8: Invite your agents Invite your team to Commslayer and make sure everyone sets up their email signatures. You can do it under Settings → Agents Step 9: Test your setup Send a test message through every channel (email, chat, social media) to make sure everything works. Step 10: Clear open tickets in your old helpdesk Before you start handling tickets in Commslayer, make sure all open tickets in your old platform are either resolved or moved over manually if needed. This avoids confusion and double work. Step 11: Disconnect Gmail from your old platform Final checklist - Helpdesk data has been migrated successfully - All agents are invited - Every agent has set up their signature - All automations are in place - All canned responses work and have correct variables - Autoresponders are set up (if needed) - Business hours are enabled (if needed) - Test messages have been sent from every channel - All old open tickets are cleared in your previous helpdesk If you've any questions or need help, send a message to karri@commslayer.com

Last updated on Jul 29, 2025

From Re:amaze to Commslayer

Moving from Re:amaze to Commslayer is easy with our migration tool. Here's what you need to know: What you can move Our tool helps you bring over your: - Ticket history - Contacts - Tags - Agents - Response templates How to use the migration tool 1. Go to Settings in Commslayer 2. Scroll down to the bottom of the page 3. Find the migration tool Getting your Re:amaze API token To use the migration tool, you need an API token from Re:amaze. Here's how to get it: 1. Go to Settings in your Re:amaze account 2. Click on "API Token" under the Developer section 3. Click "Generate New Token" That's all you need to do to start your move to Commslayer. Need help? Email karri@commslayer.com if you have any questions or problems. Welcome to Commslayer!

Last updated on Jul 29, 2025

From Gorgias to Commslayer

Moving from Gorgias? No Sweat! Our tool helps you bring over your data from Gorgias: - Ticket history - Contacts - Tags - Agents - Response templates Here's how to do it: - Log into your Gorgias account - Go to Settings → REST API - Hit the "Create API key" button - In Commslayer, find Settings → Account settings → Gorgias importer It'll take about an hour to bring everything over. Grab a coffee while you wait!

Last updated on Apr 29, 2025

From Help Scout to Commslayer

Moving from Help Scout? We've got you covered! Our migration tool brings over all your important Help Scout data: 1. Conversation history 2. Customer data 3. Tags and folders 4. Team members 5. Saved replies Ready to switch? Here's what to do: 1. Log into your Help Scout account 2. Head to Your Profile → My Apps (Note: NOT Manage → Apps!) 3. Click "Create My App" 4. Give it a name (like "Commslayer Migration") 5. Copy your Client ID and Client Secret 6. Add a random Redirection URL (it's not used for anything) 7. In Commslayer, navigate to Settings → Account settings → HelpScout importer 8. Paste your credentials and click "Start Import" The migration usually takes around 45 minutes, depending on how much data you have. Perfect time for a coffee break! ☕ Need help? Email karri@commslayer.com Note: Your Help Scout account will remain unchanged during the migration, so you can keep working during the transfer.

Last updated on Aug 25, 2025

Judge.me + Commslayer integration guide

Commslayer is an affordable helpdesk with AI agents for Shopify stores. Connect Judge.me to manage all product reviews directly from your support inbox—respond to reviews, moderate content, and track customer sentiment without switching between platforms. Available on Judge.me Awesome plan and all Commslayer plans Note: Commslayer only integrates with Judge.me for review management. Other review apps are not supported. What the integration does and how it helps Turn product reviews into manageable support tickets while keeping full context on every customer interaction. Key features: - See review history in every ticket — View all customer reviews in the sidebar when handling their support requests - Centralized review management — New reviews automatically create tickets in a dedicated Judge.me inbox - Quick moderation — Hide inappropriate reviews directly from your helpdesk - Flexible response options — Reply publicly on your store or privately via email How it works The integration syncs in real-time, pulling review data including: - Star rating and review text - Product information - Customer details - Review status (published, unpublished, spam) Each new review creates a ticket in your Judge.me inbox and also show up in the "All conversations" tab. Common use cases - Handle negative reviews quickly — Set up automations to prioritize 1-2 star reviews and resolve issues before they impact sales - Build customer relationships — Thank customers for positive reviews with personalized responses - Track sentiment patterns — Use labels to identify recurring product issues mentioned in reviews How to set up the integration 1. In Commslayer, go to Settings > Inboxes 2. Click Add new inbox 3. Select Judge.me 4. Follow the authentication flow to connect your Judge.me account 5. Your Judge.me inbox is created automatically Note: you need to be on the Judge.me Awesome plan to use the integration. Using the integration Respond to reviews 1. Open a review ticket from your Judge.me inbox 2. You can publish your response on your review widget or select to reply privately. Private reply will be sent as an email through Judge.me to the customer 3. Write your response and click Send Moderate reviews To hide a review: 1. Open the review ticket 2. Select Hide review in the dropdown 3. The review is immediately unpublished from your store To unhide: 1. Access the hidden review ticket 2. Select Publish to republish View customer review history When handling email support tickets: 1. Check the right sidebar for Customer reviews 2. See all reviews from this customer including ratings and products 3. Click any review to open its ticket Note: Reviews only appear for email tickets, not social media interactions. Troubleshooting tips Integration not connecting? Verify you have the Judge.me Awesome plan. The API access required for this integration is only available on their paid Awesome plan Reviews not creating tickets? Check your Judge.me inbox is active in Settings > Inboxes Can't see customer reviews in sidebar? Reviews only appear on email tickets. They won't show for social media comments or DMs Missing older reviews? The integration only syncs reviews created after connection. Best practices - Create saved replies for common review responses - Use AI to draft personalized thank you messages for positive reviews - Monitor your Judge.me inbox daily to maintain quick response times

Last updated on Sep 17, 2025