Home Migrating data from other helpdesks From Help Scout to Commslayer

From Help Scout to Commslayer

By Karri Koivuniemi • Last updated on Apr 29, 2025

Moving from Help Scout? We've got you covered! Our migration tool brings over all your important Help Scout data:

  1. Conversation history

  2. Customer data

  3. Tags and folders

  4. Team members

  5. Saved replies

Ready to switch? Here's what to do:

  1. Log into your Help Scout account

  2. Head to Your Profile → My Apps (Note: NOT Manage → Apps!)

  3. Click "Create My App"

  4. Give it a name (like "Commslayer Migration")

  5. Copy your Client ID and Client Secret

  6. Add a random Redirection URL (it's not used for anything)

  7. In Commslayer, navigate to Settings → Account settings → HelpScout importer

  8. Paste your credentials and click "Start Import"

The migration usually takes around 45 minutes, depending on how much data you have. Perfect time for a coffee break! ☕

Need help? Email karri@commslayer.com

Note: Your Help Scout account will remain unchanged during the migration, so you can keep working during the transfer.