Home Migrating data from other helpdesks From Help Scout to Commslayer

From Help Scout to Commslayer

Last updated on Apr 29, 2025

Moving from Help Scout? We've got you covered! Our migration tool brings over all your important Help Scout data:

  1. Conversation history

  2. Customer data

  3. Tags and folders

  4. Team members

  5. Saved replies

Ready to switch? Here's what to do:

  1. Log into your Help Scout account

  2. Head to Your Profile → My Apps (Note: NOT Manage → Apps!)

  3. Click "Create My App"

  4. Give it a name (like "Commslayer Migration")

  5. Copy your Client ID and Client Secret

  6. Add a random Redirection URL (it's not used for anything)

  7. In Commslayer, navigate to Settings → Account settings → HelpScout importer

  8. Paste your credentials and click "Start Import"

The migration usually takes around 45 minutes, depending on how much data you have. Perfect time for a coffee break! ☕

Need help? Email karri@commslayer.com

Note: Your Help Scout account will remain unchanged during the migration, so you can keep working during the transfer.