Connect your Instagram and Facebook accounts to handle DMs, Messenger conversations, and comments from Commslayer.
What you can manage
Once connected, you'll receive:
- Instagram Direct Messages
- Facebook Messenger conversations
- Comments on Instagram and Facebook posts (organic and ads)
Before you start
Your Instagram account must be linked to a Meta Business Manager. If it's not connected yet:
- Go to business.facebook.com
- Open Settings → Accounts → Instagram accounts
- Click Add and follow the prompts to connect your Instagram
This is a Meta requirement—Commslayer can't access Instagram accounts that aren't linked to Business Manager.
Connect to Commslayer
- Go to Settings → Inboxes → Add inbox
- Select Meta
- Click Connect with Facebook and log in
- Approve all permissions Commslayer requests
- Select the Pages and Instagram accounts you want to connect
- Click Done
Tip: If you're connecting multiple accounts, select all Pages and Instagram accounts on your first authentication. Adding more later requires re-authenticating.
After connecting
New messages and comments will appear in your Commslayer inbox. Historical messages are not imported—only new conversations going forward.
Send a test DM to your Instagram or a Messenger message to your Page to confirm everything works.
Troubleshooting
If your Meta inbox isn't showing up or seems stuck, follow the steps in Meta inbox not showing or stuck? to reset the connection.