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Meta inbox not showing or stuck?

Last updated on Nov 20, 2025

In the off chance your Meta inbox stops showing, acting up or you just need to re-add it for any reason, please follow these steps:

  • Go to Settings > Inboxes > delete Meta inboxes

  • Double check that Commslayer is disconnected in Meta Business following these steps:

    • Go to Business Manager and click Settings

    • Select Integrations and then Connected apps

    • Commslayer should be on the list and just click to Remove

  • Recreate the meta inbox and click the blue link in the image to double check that all assets are included

  • Click Reconnect