Commslayer has many undocumented quirks and features. Some are useful, some aren’t. But all are good to know!
In this living document, I’ll walk you through some essential tricks:
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Bulk editing tickets – how to select multiple tickets at once
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How to trigger automation based on the subject line or message content
Bulk editing tickets – how to select multiple tickets at once
This is a slightly unintuitive easter egg in the UI.
Sorting & filtering conversation list
This little dropdown causes 20% of my support load. You can use it to switch between different ticket statuses (Open, Snoozed, Resolved, All, etc.).
If you leave it on 'ALL', you'll see all your tickets on the conversation list. Remember to switch back to 'Open' to just see the new open conversations when you play around with it.
CMD + K opens the console
Makes switching between dark and light mode easy.
How to trigger an automation based on the subject line or message content
Many are using this to build spam filters as the app doesn't have a built-in spam folder. Switch the triggering event to "Message created" and you'll find the "Message content" option.
My new agent can’t see any inboxes?!
You need to add them to an inbox OR create a team and assign inboxes to that team.
How to add new views
Adding a new view is easy, but saving it isn't as intuitive.
How to mention other people on private notes
Just '@' them!
