Home Getting Started

Getting Started

Learn how to use your HeatCape products
3 articles

Caring for Your HeatCape Product

Caring for Your HeatCape Product Keep your HeatCape heating pad or shawl working perfectly with these care tips. General Care Guidelines Before Each Use - Inspect the power cord and controller for any damage - Ensure the heating pad is flat and not bunched up - Check that no objects are pressing on the heating elements During Use - Do not fold the heating pad while in use - Avoid sitting or lying directly on the heating elements with full body weight - Use the controller to adjust temperature as needed - Do not leave unattended for extended periods After Use - Always unplug when not in use - Allow to cool before storing - Store flat or loosely rolled - never tightly folded Cleaning Your HeatCape Spot Cleaning (Recommended) 1. Unplug and let cool completely 2. Use a damp cloth with mild soap 3. Gently wipe affected areas 4. Allow to dry completely before use Deep Cleaning - Check your product label for specific washing instructions - Some covers are removable and machine washable - Never submerge electrical components in water - Never put the heating element in a washing machine or dryer Storage Tips - Store in a cool, dry place - Avoid folding - roll loosely or store flat - Keep away from sharp objects that could damage the fabric - Don't place heavy items on top during storage Safety Reminders - Never use with wet skin or wet fabric - Do not use while sleeping unless designed for overnight use - Keep away from infants and those who cannot operate controls - Do not use pins or sharp objects near the heating pad - Discontinue use if you notice any damage or unusual odors When to Replace Consider replacing your HeatCape if: - The heating is uneven or inconsistent - You notice any damage to the cord or controller - The fabric is worn or torn - It's no longer heating properly after troubleshooting Questions? Contact our support team for additional care advice.

Last updated on Jan 26, 2026