Caring for Your HeatCape Product

Keep your HeatCape heating pad or shawl working perfectly with these care tips.

General Care Guidelines

Before Each Use

• Inspect the power cord and controller for any damage
• Ensure the heating pad is flat and not bunched up
• Check that no objects are pressing on the heating elements

During Use

• Do not fold the heating pad while in use
• Avoid sitting or lying directly on the heating elements with full body weight
• Use the controller to adjust temperature as needed
• Do not leave unattended for extended periods

After Use

• Always unplug when not in use
• Allow to cool before storing
• Store flat or loosely rolled - never tightly folded

Cleaning Your HeatCape

Spot Cleaning (Recommended)

1. Unplug and let cool completely
2. Use a damp cloth with mild soap
3. Gently wipe affected areas
4. Allow to dry completely before use

Deep Cleaning

• Check your product label for specific washing instructions
• Some covers are removable and machine washable
• Never submerge electrical components in water
• Never put the heating element in a washing machine or dryer

Storage Tips

• Store in a cool, dry place
• Avoid folding - roll loosely or store flat
• Keep away from sharp objects that could damage the fabric
• Don't place heavy items on top during storage

Safety Reminders

• Never use with wet skin or wet fabric
• Do not use while sleeping unless designed for overnight use
• Keep away from infants and those who cannot operate controls
• Do not use pins or sharp objects near the heating pad
• Discontinue use if you notice any damage or unusual odors

When to Replace

Consider replacing your HeatCape if:

• The heating is uneven or inconsistent
• You notice any damage to the cord or controller
• The fabric is worn or torn
• It's no longer heating properly after troubleshooting

Questions?

Contact our support team for additional care advice.