Warning and Terms | FAQs Page

Support Response Time

Customer Support Response Times - Our team will reply within 48 hours of your inquiry. - If you don’t hear back after 48 hours, please check your spam folder—our response might be there. - Still no reply? Don’t worry! We’re working hard to get back to you. Weekend & Holiday Coverage: - We have limited coverage on weekends, so responses may take longer. - During the holidays, support volume is higher, and we appreciate your patience as we assist everyone. Thank you for understanding! For quicker assistance, include your order number and any relevant details or photos when reaching out.

Last updated on Jan 27, 2025

Age Restrictions and Safety

Important Safety Information - Not for Children: Our swords are NOT toys and are not intended for children. You must be 18 or older to buy or use our products. By placing an order, you confirm that you are over 18 and comply with your local laws. - Handle with Care: These swords are designed for display and must be handled carefully. Even unsharpened swords are made from high-quality steel and can be dangerous if mishandled. - Display Guidelines: - Always use adult supervision when setting up displays to avoid accidents. - Do not mount displays or shelves in areas where people sit or sleep. - If you live in an earthquake zone, follow local guidelines for securing art and displays. - Legal Responsibility: Please ensure you are aware of and follow your local regulations. Mini Katana is not responsible for any legal issues caused by the buyer. If you have any questions, feel free to contact support@minikatana.com!

Last updated on Jan 27, 2025

Customs Restrictions and Fees

Customs & Import Information - Check Regulations Before Purchasing: Please verify your government regulations and customs rules before purchasing to ensure your items won’t be seized. - Responsibility: We are not responsible if your customs agency holds or seizes your item. By ordering, you confirm that you’ve checked the import rules and that the purchase is for someone 18 years or older. - Import Responsibility: You are responsible for ensuring that your item can be legally imported. Orders delayed or held by customs or local regulations are not eligible for refunds or replacements. - EU & Other Regions: - Shipments to the EU and certain other areas may require additional information, such as your Passport Number or Tax ID. - You may also need to pay duties before receiving your package. - Refused packages due to customs fees will not be eligible for refunds or replacements. Please ensure you are aware of your country’s import requirements before purchasing.

Last updated on Jan 27, 2025

Billing Terms and Conditions

Order Restrictions & Account Information - Order Refusal: We reserve the right to refuse any order. We may limit or cancel the quantity of items purchased by one person, household, or order. This includes orders placed using the same customer account, credit card, or with the same billing or shipping address. If your order is changed or canceled, we will notify you via the contact information provided. - Dealer or Reseller Orders: We also reserve the right to limit orders that appear to be from dealers or resellers. - Accurate Information: By placing an order, you agree to provide accurate and up-to-date information. Please keep your account details, including your email and credit card information, updated so we can process your order and contact you as needed. For more details, please refer to our Return Policy or contact our support team at support@minikatana.com.

Last updated on Jan 29, 2025

Minor Aesthetic Changes

Our Handmade Products We take pride in crafting unique, high-quality items! Since our products are handmade, you may notice slight variations in color, texture, and size. These differences are normal and add to the charm of each item—they do not affect quality or function. We want you to have the best experience, so we’re sharing this info up front. If you have any questions, feel free to reach out to us at support@minikatana.com. We’re here to help! Thank you for supporting our handmade products! 😁

Last updated on Jan 27, 2025

Storage Box Information

Storage Boxes Our storage boxes are designed for protection during shipping, not for display. The design and color of the boxes may vary and may not match what you see on our website. If your storage box arrives damaged or crushed, it will not be replaced. However, if the product inside is damaged, please refer to our Exchanges and Replacements Policy and contact our support team for assistance at support@minikatana.com. We’re here to help if you need anything!

Last updated on Jan 29, 2025