Each country has its own rules for handling shipments from abroad. If you incur customs fees or taxes, you are responsible for paying them. Mini Katana is not responsible for any customs charges that may apply when your package is delivered, and we do not provide refunds or replacements if you refuse to pay these fees.
For orders over $150 being shipped to the EU, you will need to pay VAT taxes. For orders under $150, we cover the VAT taxes upfront. If customs ask for additional VAT after you've already paid, show the commercial invoice included in your package as proof of payment. This should help you avoid paying it again upon delivery. If you have any questions, please contact our support team at support@minikatana.com.