If you enter an incorrect or incomplete address, please let us know right away. Orders process quickly, so if your order hasn’t shipped yet, we’ll fix the address for free. However, once an order is placed, address changes usually can’t be made. Please double-check your address before submitting your order, and contact us as soon as possible if you notice any mistakes.
If your order has already shipped, please contact the courier to resolve any issues and inform us as well. Be sure to include your apartment number and any other important details, as we can’t deliver your package correctly without them.
We cannot offer refunds or free replacements if your order is delivered to the wrong address due to incorrect information provided.
If the courier returns your item due to address errors, you’ll be charged a resend fee and standard processing times will apply. If you prefer a refund instead of a resend, we can refund your purchase minus the original shipping fee, return shipping fee, and any additional international return fees (storage charges, taxes, or unpaid customs fees Mini Katana was charged).
You can reach our support team at support@minikatana.com.