Technical Support | Help Center

Website Issues ⛓️‍💥

Browser Compatibility - Use latest versions of Chrome, Safari, Firefox, or Edge - Enable JavaScript for best experience - Clear browser cache if pages load slowly - Allow cookies for shopping cart function - Update browser if seeing display issues Payment Processing - Verify card information is entered correctly - Check billing address matches card details - Ensure sufficient funds available - Try alternate payment method if declined - Contact bank if payment is blocked Display Problems - Zoom in/out using browser controls - Rotate device for better mobile viewing - Check internet connection speed - Disable ad blockers if media won't load - Refresh page if images don't appear Quick Solutions - Clear browser history and cache - Try private/incognito browsing mode - Switch to desktop view on mobile - Update to latest browser version - Use alternate device if issues persist

Last updated on Dec 09, 2024

Mobile Viewing 📲

Optimal Viewing Experience - Hold phone in portrait mode for best display - Enable auto-rotate for product galleries - Adjust brightness for clearer ring photos - Use two-finger gestures to zoom - Enable notifications for order updates Product Images - Tap images to expand full screen - Swipe left/right to view all angles - Pinch to zoom for detail - Double tap to reset zoom - Rotate device for larger view Message Preview - Watch demonstration videos in landscape - Use phone flashlight for testing - Hold ring 10-15cm from surface - Maintain 45-degree angle - View customer photos for examples Mobile Checkout - Save shipping info for faster checkout - Enable autofill for forms - Use digital wallets for quick payment - Check order summary before purchase - Access order confirmation instantly

Last updated on Dec 06, 2024

Message Reflection Troubleshooting 🙋‍♀️

Light Source Guide - Use phone flashlight for brightest results - Bright LED lights work well - Natural sunlight shows message clearly - Avoid dim or diffused lighting - Keep light source steady Perfect Viewing Angle - Hold ring at 45-degree angle - Position light directly behind ring - Keep ring parallel to surface - Maintain steady hand - Adjust angle slightly if needed Optimal Distance - Hold ring 10-15cm from wall - Keep consistent distance - Move closer for sharper projection - Step back if image appears blurry - Find sweet spot for clearest message Best Projection Surfaces - Light-colored walls work best - Flat, smooth surfaces recommended - White paper works well - Avoid textured surfaces - Keep projection area clean Troubleshooting Tips - If message appears distorted, gently squeeze sides toward middle - Never adjust upper mirror section - Check for fingerprints on projection surface - Clean ring gently with soft cloth - Contact support if message remains unclear

Last updated on Dec 06, 2024

Product Maintenance 🛠️

Cleaning Instructions - Gently wipe with soft, dry cloth after each wear - Use mild soap and warm water for deeper cleaning - Avoid harsh chemicals or jewelry cleaners - Pat completely dry after cleaning - Never use abrasive materials Storage Recommendations - Store in provided Eroselle Treasure Chest - Keep rings separate to prevent scratches - Store in cool, dry place - Avoid direct sunlight - Remove before swimming or bathing Tarnish Prevention - Our .925 Sterling Silver is tarnish-resistant - Keep away from perfumes and lotions - Remove before applying hand sanitizer - Store in airtight container when not wearing - Avoid exposure to household chemicals Water Guidelines - Rings are water-resistant - Remove before swimming or hot tubs - Avoid prolonged water exposure - Dry thoroughly if rings get wet - Take off before shower for longevity Long-Term Care - Check size adjustment monthly - Verify message projection regularly - Clean projection surface gently - Maintain proper storage habits - Contact support if message becomes unclear

Last updated on Dec 06, 2024

Size Adjustment Help 🤏

Before adjusting your ring, verify the projection works: - Turn on phone flashlight or bright light - Hold ring 10-15cm from wall at 45° angle - Check that message appears clearly Step-by-Step Adjustment - Hold bottom arm with both hands - Gently separate overlapping sections - Adjust size by expanding or contracting bottom only - Press sections together to secure fit Important Warnings - Never adjust the upper mirror section - Only modify bottom overlapping parts - Avoid bending or pulling top half - Default sizes: Men's 9, Women's 7 Fix Distorted Messages - If message becomes unclear - Gently squeeze sides toward middle - Check projection after adjustment - Contact support if issues persist

Last updated on Dec 07, 2024

Website Accessibility 👥

Accessibility Features - Responsive design for all devices - Complete keyboard navigation - Alternative text for non-text content - Readable fonts and high contrast - Accessible forms with clear labels Available Assistance - Screen reader support - Keyboard navigation - Contrast adjustments - Text zoom - Captions and transcripts How to Get Help - Contact our support team - Submit accessibility feedback - Request alternative formats - Report accessibility issues - Get personalized assistance For complete details about our accessibility features and commitment, please view our Accessibility Statement: https://eroselle.com/pages/accessibility-statement

Last updated on Dec 09, 2024