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Orders & Payments

Everything you need to know about placing orders, payment options, and managing your purchases. Track orders, modify details, and understand payment plans.
11 articles

Payment Methods 💳

Our secure checkout accepts major payment methods for your convenience: - All major credit/debit cards (Visa, Mastercard, American Express, Discover) - PayPal - Shop Pay - Apple Pay - Google Pay - Interest-free installments with Shop Pay for orders over $50

Last updated on Dec 07, 2024

Order Tracking 📬

Keep tabs on your Eroselle order: - Tracking numbers are sent via email within 24 hours of shipment - Standard US delivery: 5-15 business days - Express US delivery: 5-7 business days - Overnight shipping: 1-2 business days How to Track Your Order 1. Check your email for shipping confirmation with tracking number 2. Click the tracking link in your email 3. Monitor your package's journey in real-time 4. Receive delivery notifications automatically Can't find your shipping confirmation email? No worries, you can easily track your order though our websites Track Order tool here: https://eroselle.com/tools/track-order Simply input your Order Number and Email or Phone Number to see the latest order updates and tracking.

Last updated on Dec 07, 2024

Order Modifications ✏️

Need to make changes to your order? - Changes can be made within 30 hour of placing your order - Edit your order directly on the Order Status Page for: - Shipping address updates - Size modifications - Product changes - Bundle adjustments - Gift message changes To access the Order Status Page to make changes to your order, simply click the button in your Order Confirmation email.

Last updated on Dec 07, 2024

Payment Plans & Installments 🏦

Flexible payment options to suit your budget: - Shop Pay installments available for orders over $50 - Split your purchase into 4 interest-free payments - No credit check required - Automatic payments every 2 weeks

Last updated on Dec 06, 2024

Order Confirmation ✅

What happens after you place your order: - Immediate email confirmation - Processing time: 1-3 business days - Shipping confirmation with tracking - Weekend/holiday orders process next business day

Last updated on Dec 06, 2024

Gift Orders 💝

Make your gift extra special: - Premium wooden gift box available - Eroselle Treasure Chest - Add a personalized message (coming soon) - Gift wrapping service (coming soon) - Different shipping and billing addresses possible

Last updated on Dec 06, 2024

Bundle & Save 💰

Maximize your savings: - 2-Pack: Save $80 + FREE gift - 3-Pack: Save $120 - 4-Pack: Save $160 + 2 FREE gifts Don't miss out. This offer can end at any time. Shop now!

Last updated on Dec 08, 2024

Order Status Definitions 📖

Track your order's journey: - Order Placed: Payment confirmed - Processing: Being prepared (1-3 business days) - Shipped: En route with tracking - Delivered: Successfully received

Last updated on Dec 06, 2024

How to Order 👩‍🏫

Choose Your Perfect Whisper & Shine Couples Set - Select between Complete Sets (I ♡ and ♡ YOU) or Timeless Radiance (LOVE/FOREVER) or mismatched pairs - Pick your preferred metal: Gold or Silver - Choose your bundle size (1-pack, 2-pack with FREE gift, 3-pack, or 4-pack with 2 FREE gifts) Checkout Process - Add selected jewelry to cart - Review your order details - Enter shipping information - Apply any promotional codes - Choose payment method (credit card, PayPal, Shop Pay, Apple Pay, or Google Pay) - Select installment options if desired (4 interest-free payments for orders over $50) What are you waiting for? Shop now and place your order before it's too too late!

Last updated on Dec 08, 2024

Order Cancellations ❌

Need to cancel your order? Here's everything you need to know about our cancellation process: 30-Minute Cancellation Window - Guaranteed cancellation within 30 minutes of placing your order - Email customer service immediately to request cancellation - Include your order number in the subject line After 30 Minutes - We'll try our best to cancel but cannot guarantee - Once shipping label is printed, cancellation is not possible - Orders that have shipped must follow our return process - Alternative options if cancellation isn't possible: - Refuse delivery - Return unopened package - Process standard return What Happens Next - Successful cancellation: Full refund to original payment method - Unable to cancel: Option to refuse delivery or return for refund Refund Information - Successful cancellations: Full refund to original payment method - Processing time: 3-5 business days - Return shipping costs (if applicable): Customer responsibility

Last updated on Dec 08, 2024

International Payments & Currency 🌎

Our global payment system makes purchasing easy, no matter where you are: Currency Display - Automatic currency conversion based on your location - Real-time exchange rates - Prices displayed in local currency for easy shopping Available Payment Methods - Major credit/debit cards - PayPal - Shop Pay - Apple Pay - Google Pay Currency Restrictions The following regions must complete checkout in USD: - Africa: Angola, Zambia, Liberia, Lesotho, Swaziland, South Africa, Namibia, Mozambique - Americas: Brazil, Mexico, Colombia, Argentina, Chile - Europe: Norway, Turkey, Georgia, Russia - Other: Haiti, Suriname, Seychelles

Last updated on Dec 08, 2024