Need to cancel your order? Here's everything you need to know about our cancellation process:
30-Minute Cancellation Window
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Guaranteed cancellation within 30 minutes of placing your order
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Email customer service immediately to request cancellation
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Include your order number in the subject line
After 30 Minutes
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We'll try our best to cancel but cannot guarantee
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Once shipping label is printed, cancellation is not possible
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Orders that have shipped must follow our return process
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Alternative options if cancellation isn't possible:
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Refuse delivery
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Return unopened package
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Process standard return
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What Happens Next
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Successful cancellation: Full refund to original payment method
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Unable to cancel: Option to refuse delivery or return for refund
Refund Information
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Successful cancellations: Full refund to original payment method
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Processing time: 3-5 business days
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Return shipping costs (if applicable): Customer responsibility