Received Item

I'm Not Happy With My Purchase

We're sorry to hear that! Your satisfaction is important to us, which is why we offer a 90-day money-back guarantee. We understand that our products may not meet everyone's preferences, and we're here to make things right for you within the parameters of our policy. Please keep in mind that to qualify for a full refund of the item(s) in unused and unopened condition, they must be returned to our warehouse. We're here to assist you every step of the way! To initiate the satisfaction guarantee, simply message us and we'll guide you through the process of obtaining a refund.

Returns Policy

We accept returns within 90 days of delivery. Customers are responsible for returning items for assessment or exchange and must cover all return shipping costs, including customs fees. Original priority shipping fees and any purchased add-ons are non-refundable. Return Requirements - Returns must be sent only to our official return address and must include a Return Merchandise Authorization (RMA) Form. Returns sent elsewhere, without an RMA, or via personal drop-off will not be eligible for a refund. - Items must be unused, sealed, and in their original packaging. Opened or unsealed items cannot be accepted due to product integrity and health and safety standards. - To initiate a refund, please submit a photo of the sealed product to our support team. - All items must be returned in like-new, clean condition with original packaging intact. Processing & Refunds - Upon receipt, all returns undergo a quality inspection. - Items with damaged or non-original packaging may result in a partial refund deduction. - We recommend using a trackable shipping method to ensure safe delivery. Return Address 4th Floor, Building G, Ba Fang Zhi Gu No. 10 Huanguan South Road Shenzhen, China 523000 If you need assistance, please contact our support team — we're happy to help.

What does the warranty cover?

Our warranty covers manufacturer defects and mechanical issues under normal use - anything that prevents the item from properly functioning, such as the device not turning on or not charging. However, it's important to note that the warranty does not extend to damages incurred due to accidental drops, misuse, or exposure to water. These types of damages fall outside the scope of coverage as they are considered incidents beyond the control of the manufacturer, except under Lifetime Warranty. If you need more help, send us a message!

How do I report a defective item?

We're dedicated to delivering top-notch products to our customers. However, we understand that occasionally, despite our best efforts, items may arrive damaged or with defects. If you believe you've received a defective product or your item has developed issues after a few uses, we recommend first consulting the instruction manual to ensure proper setup and usage. If the problem persists or if there's visible damage affecting functionality, please provide us with a picture or video highlighting the defect or damage, and we'll be happy to assist you. If your order is still within the warranty period (365 days for electronic devices, and 60 days for non-electronic devices), we'll promptly arrange for a free replacement to ensure your satisfaction. It's important to note that you are not required to return the defective item. If you need more help, send us a message!