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How long will delivery take?

Standard shipping usually takes 7–14 business days, depending on your location. Delays may occur during peak periods.

Last updated on Apr 07, 2026

Original SavU Pillow™ | Traction Massager

- Function: Heat, vibration, and traction for cervical spine support and neck relief - How to Use: Lie down comfortably, plug in or unplug if using the wireless model, then hold the power button for 3–5 seconds to start Auto Mode. For manual control, hold the Manual button and press again to cycle modes (blue = massage, green = traction, red = heat) - When to Use: Ideal for morning or evening use, especially after long hours at a desk, during headaches, or before bed to ease tension - Cleaning: Wipe with a damp cloth. Do not submerge or machine wash

Last updated on Apr 07, 2026

What payment methods are accepted?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.

Last updated on Apr 07, 2026

Are your products safe to use daily?

Yes—each device is designed for safe use up to 15–30 minutes per session. For chronic conditions, consult with your doctor first.

Last updated on Apr 07, 2026

When will my order ship?

Most orders ship within 1–3 business days (excluding weekends and holidays). A tracking number will be sent once your order is on its way.

Last updated on Apr 07, 2026

Is the SavU Pillow wireless?

Yes, the product is completely wireless.

Last updated on Apr 07, 2026

How long can I use SavU Pillow for?

SavU Pillow runs for 30 minutes per session. On full charge, it can run for 4 full cycles.

Last updated on Apr 07, 2026

Does it come with battery?

Yes, the SavU Pillow comes with the internal battery already equipped.

Last updated on Apr 07, 2026

What makes SavU Pillow different from others?

Most neck massagers only relax your muscles for a little while. SavU Pillow goes deeper. It’s the only device designed with 3 therapies physical therapists actually use—traction, massage, and heat—so you can target neck pain right at home. What really sets it apart is the gentle cervical traction system. As you lie back, the pillow slowly lifts and supports your neck, helping it return to its natural curve. This realignment tackles the root cause of neck pain from forward head posture, instead of just covering up the symptoms. With SavU Pillow, you’re not just getting temporary relief—you’re retraining your neck to feel lighter, straighter, and stronger again.

Last updated on Apr 07, 2026

What’s the material of SavU Pillow?

The Original SavU Pillow is built with firm, ergonomic memory foam that supports your neck and spine, paired with a soft, silk-touch cover that feels gentle on your skin. We chose these materials so you don’t just get pain relief—you get comfort you actually look forward to. Every detail is designed to make those 15 minutes feel like an escape from pain, not just another “treatment.” Because at SavU, our mission isn’t only to reduce pain. It’s to bring warmth, ease, and comfort back into your daily life.

Last updated on Apr 07, 2026

Why are you more expensive than other places I can buy?

Because it’s the real one. At SavU, we don’t cut corners on the things that matter—your safety, your comfort, and how long your pillow actually lasts. Every SavU Pillow goes through strict testing and quality checks to make sure it delivers the results we promise: lasting relief and proper neck support. Yes, you might find cheaper lookalikes online. And from the outside, they may look similar. But the truth is, those versions often use lower-quality materials, skip proper testing, and wear out fast. Many of our customers come to us after being disappointed (or even hurt) by knockoffs. When you order directly from us, you’re investing in something built to last—and designed to finally fix the root cause of neck pain, not just mask it. That’s the difference.

Last updated on Apr 07, 2026

SavU Back Pillow | Traction Massager

- Function: Rhythmic massage and heat therapy for lower back tension - How to Use: Plug in the device, then press and hold the Massage button (3 secs) or Heat button (5 secs). Tap to adjust levels - When to Use: Best after sitting long hours, post-workout recovery, or general lumbar discomfort - Duration: 15 minutes per session - Cleaning: Spot clean with damp cloth only

Last updated on Apr 07, 2026

SavU Wrap | Neck Relief Pad

- Function: Portable heat and massage wrap for neck and shoulders - How to Use: Charge fully, unplug, then press and hold the Power button for 3–5 seconds. Use individual buttons for heat, massage, and timer settings - When to Use: Great for use at home, while traveling, or after stressful activities. Can be used during meditation or while reading - Duration: 30–120 minutes depending on timer setting - Cleaning: Gently wipe clean. Do not machine wash

Last updated on Apr 07, 2026

SavU Contour Pillow

- Function: Memory foam pillow for posture and pressure relief while sleeping - How to Use: Use as your daily sleep pillow. Supports back, side, and stomach sleepers - When to Use: Every night for optimal spinal alignment and neck comfort

Last updated on Apr 07, 2026

SavU Travel Pillow

- Function: Rhythmic massage while having it on neck - How to Use: Turn on the device, then press and hold the Massage button (3 secs) or Heat button (5 secs). Tap to adjust levels - When to Use: Best when travelling and feeling discomfort - Duration: 15 minutes per session - Cleaning: Spot clean with damp cloth only

Last updated on Apr 07, 2026

Do I pay for return shipping?

Yes. Return shipping costs and arrangements are the responsibility of the customer. Only items returned to our provided return address will be accepted.

Last updated on Apr 07, 2026

Are there conditions for returns?

To be eligible, items must be in original packaging. We do not accept returns that have been sent to intermediary shipping centers or without prior approval. Items processed under 1 year warranty or exchange are no longer eligible for refund.

Last updated on Apr 07, 2026

When will I receive my refund?

Refunds are issued to your original payment method within 7–10 business days after inspection. We’ll notify you once your refund has been approved. Please note: all shipping costs are non-refundable.

Last updated on Apr 07, 2026

How do I request a return or exchange?

1. Email levu.shopping@gmail.com with your order number and the reason for your return or exchange. 2. Wait for return instructions and address confirmation 3. Ship the item using a trackable service to the address provided. 4. Once received and inspected, we’ll process your refund or exchange Important Notes: - Returns are only accepted within our 90-day money-back guarantee period, unless your product includes an extended warranty. - If you purchased a warranty, your coverage applies only to replacements/repairs, not refunds past the 90-day guarantee window. - Items that have already been replaced or processed under warranty/exchange are no longer eligible for refunds. - Returns sent without prior approval may be rejected or delayed.

Last updated on Apr 07, 2026

What is covered under the 2 Year warranty?

Our optional 1 Year warranty covers functional issues and manufacturing defects—at no extra cost if you’re enrolled for 1 years once delivered. You’ll just need to show proof of the defect with a photo or video. If the issue is confirmed, we’ll offer a free reshipment. Items processed under warranty or exchange are no longer eligible for refund.

Last updated on Apr 07, 2026