Home Returns & Refunds

Returns & Refunds

8 articles

What are the returning costs?

Return costs Netherlands & Belgium: €10.95 Germany & Austria: €10.95 France: €12.95 Italy: €12.95 Spain: €14.95 Poland: €12.95 Our return costs are based on the average shipping costs from the country you placed your order.

Last updated on Sep 08, 2025

How do I make a return?

Very simple! You can exchange your sneakers within 14 days of receiving them. To register a return, use the following link: Click here to register your return. Once we receive your order at our branch, your return/exchange will be processed within 7 business days. SneakerAsk is not responsible for any loss during shipping; additionally, we do not cover the costs for returns or exchanges. Please note! Use the email address you placed the order with and include the correct order number associated with the sneakers.

Last updated on Sep 08, 2025

Can I return SALE products?

We accept returns for both SALE items and new collection items, provided they are registered for return within 14 days and your order meets our return conditions.

Last updated on Sep 08, 2025

What is your return policy?

Ensure your return meets the following requirements: - Your return is registered within 14 days. - The sneakers are unworn. This means no creases in the shoes, no dirt, and/or signs of wear. - The box is in good condition, as it was received. - All tags (such as factory tags, extra laces, additional cards, and any other included items) must be attached to the product! - Your return is sent in a shipping box, not in the sneaker box or a bag. - We only accept returns created via our return portal. - ALWAYS ship your products in an additional outer box. Keep your shipping receipt safe! We are not responsible for lost return shipments.

Last updated on Sep 08, 2025

How long does it take for my return to be processed?

We understand that you want your refund as soon as possible, however, we receive hundreds of boxes every day. So please be patient! We process returns within 7 business days, but during busy periods, this may take longer. According to the law we actually have 14 days but we try to be faster than this. Have you been waiting for a while? Contact us so we can check the status of your return together.

Last updated on Sep 08, 2025

How can I exchange an item?

Since we are a platform and not a regular webshop, exchanges cannot be requested through our return portal. For exchanges, you will need to place a new order, as we have different prices for each size.

Last updated on Sep 08, 2025

Can I exchange or return items on-site?

Unfortunately, no! We are a platform and not a webshop. As a result, we work with different stock locations and do not always have your product readily available at our office. Additionally, we are not a showroom.

Last updated on Sep 08, 2025

Is there an option for a refund or exchange?

Yes, you can get a refund or exchange within 14 days after purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. For returns, you can use the following link: CLICK HERE.

Last updated on Sep 08, 2025