Please accept our apologies for any issues you may have with the delivery of your order.
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Tracking Confirms Delivery: Once tracking confirms a parcel was delivered to the provided address, Selfie Leslie cannot issue a refund or replacement. It is the customer's responsibility to lodge a claim directly with the carrier.
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Delayed / Lost In Transit: If tracking shows "In Transit" past the estimated delivery date, our team will lodge an inquiry with the carrier on your behalf. If the parcel remains "In Transit" for 20 days past the original estimated delivery date, we will deem the order lost and reship a courtesy replacement via expedited shipping (or issue a store credit if the item/size is no longer available).
If you have any questions or need further assistance, please reach out to our Support Team via chat or email.