Home Returns & Refunds Unable to register return (14-day message)

Unable to register return (14-day message)

Last updated on Mar 09, 2026

Unable to register return (14-day message)

Why am I getting this message? Sometimes the return portal uses an incorrect delivery date, making it appear as though you're outside the 14-day window.

When does the return period start? The 14 days start on the day your order was delivered/received.

What can I do?

  1. Check your track & trace and note the delivery date

  2. Try registering the return again

  3. Still not working? Send us:

  • Your order number

  • Delivery date (preferably with a screenshot of tracking)

We'll help you right away.

Do I need a return form? No. The return portal is leading.