How does returning work at Mentastore?
Where do I register my return?
Returns always start via our return portal:
https://www.mentastore.com/pages/return
What is the return period?
You can return your online order within 14 days of receipt.
What are the return conditions?
-
Sneakers: unworn and undamaged
-
Clothing/accessories: unused and with original labels
-
In-store purchases: not returnable online (unless stated otherwise)
Are there exceptions?
-
Hygiene products
-
Personalised/special orders
-
Pop Mart & Pokémon: non-returnable
Can I return SALE items?
Yes, within 14 days, as long as they meet the return conditions.
What are the return costs?
Return costs are at your own expense.
Indicative costs:
-
NL / BE / DE: €9.95
-
Austria: €14.95
-
Other countries: exact costs are shown automatically in the return portal
The return portal always takes precedence.
When will I get my money back?
After receipt and inspection, we process the refund within 5 business days via the original payment method.
Cancellations & refusals (important)
-
Within 6 hours of purchase: free cancellation
-
After 6 hours: €15 cancellation fee
-
Refusing delivery at the door: €15 fee
Can I return in-store?
Yes, online orders can also be returned to our store in Tilburg. Always register your return via the return portal first.